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What is Zoho SalesIQ?

Zoho SalesIQ serves as a comprehensive platform for customer engagement, live chat, and analytics, bringing together the most effective features to enhance user experience and stimulate business growth. By integrating marketing, sales, and customer support initiatives, it facilitates meaningful interactions with prospects, paving the way for productive conversations. Designed to cater to both B2B and B2C enterprises of any size, SalesIQ includes a variety of features such as integrated audio calling, screen sharing, detailed visitor insights, lead identification, a user-friendly drag-and-drop bot creator, and an AI-powered chatbot that streamlines customer interaction. With a reputation for reliability, it is utilized by over 450,000 organizations, including well-known names like Mahindra Group, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp., all of whom leverage the platform to engage with customers throughout their entire journey. Moreover, our live chat solution starts at no cost, allowing businesses to scale effortlessly while minimizing expenses. This flexibility ensures that companies can enhance their customer service capabilities without compromising their budget.

What is The Chat Shop?

Gain a distinct competitive advantage by fostering immediate engagement with customers through our unique blend of live human chat and AI-powered chatbots. We focus on interacting with potential customers who may require encouragement to advance in their purchasing journey. Through comprehensive behavior analysis and tracking methodologies, we identify the prime opportunities and tailored messages to spark meaningful dialogue. Our live chat experts, located in the UK and US, provide real-time insights into your products and services. Supported by AI chatbots, we optimize your sales funnel and enhance the communication process. This cutting-edge approach not only offers a fresh competitive edge but also uncovers untapped revenue opportunities, available around the clock. Elevate both the quality and volume of leads generated from your site. With our native-English live chat solutions, effectively engage, qualify, and convert potential customers. Witness growth in revenue while ensuring an outstanding customer experience, thanks to our innovative live chat strategies. By merging warm, personalized human interactions with adept AI assistance, we transform the customer experience on your website, guaranteeing that each visitor feels appreciated and comprehended. This holistic approach ultimately cultivates lasting customer relationships that drive sustained business success.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
AWeber
Clicky
Constant Contact
DNN (DotNetNuke)
Drupal
Google Tag Manager
Instagram
Mailchimp
Pinnacle Cart
Telegram
Truto
Tumblr
Vendio
VerticalResponse
WordPress
Zoho Analytics
Zoho Sites

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
Salesforce
AWeber
Clicky
Constant Contact
DNN (DotNetNuke)
Drupal
Google Tag Manager
Instagram
Mailchimp
Pinnacle Cart
Telegram
Truto
Tumblr
Vendio
VerticalResponse
WordPress
Zoho Analytics
Zoho Sites

API Availability

Has API

API Availability

Has API

Pricing Information

$0/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zoho

Date Founded

1996

Company Location

India

Company Website

www.zoho.com/salesiq/

Company Facts

Organization Name

The Chat Shop

Date Founded

2012

Company Location

United Kingdom

Company Website

www.thechatshop.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Categories and Features

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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