Zonka Feedback Reviews & Ratings

Zonka Feedback

4.8 out of 5 stars
Enalyzer Reviews & Ratings

Enalyzer

1.0 out of 5 stars

Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 1 Rating

Total 1 out of 5 stars
ease 2 out of 5 stars
features 2 out of 5 stars
design 1 out of 5 stars
support 1 out of 5 stars

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What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

What is Enalyzer?

Enalyzer is an all-encompassing insight platform designed to enable every individual in your organization to collect feedback and convert it into actionable insights for informed decision-making, regardless of their prior experience. By establishing surveys and connecting to Enalyzer, you can assess multiple touchpoints and gain a holistic view of your data landscape. This intuitive and accessible tool caters to all employees, eliminating the need for advanced data skills. Dynamic reports keep you updated with real-time information, making it easy to share insights with managers and ensuring that everyone has the information they need. With a diverse selection of question formats and advanced design capabilities, you can create engaging surveys that facilitate the collection of vital data. Evaluate all your touchpoints, and utilize Enalyzer's reporting features to visualize your information through various chart options. By employing sophisticated filtering and benchmarking tools, you can identify trends and highlight areas for improvement, empowering your team to enhance business operations effectively. Furthermore, Enalyzer simplifies the feedback collection process and promotes a culture of informed decision-making across the entire organization, ultimately driving growth and efficiency. This platform not only meets current organizational needs but also adapts to future challenges, ensuring sustained success.

Media

Media

Integrations Supported

Salesforce
Stackreaction
Easyflow
Facebook
Quickwork
SentiSum
WiserNotify
Workers by Delos
X (Twitter)
Zendesk
Zenkit Base

Integrations Supported

Salesforce
Stackreaction
Capsule
Emailable
Gmail
NeverBounce
Shopify
Slack
Trello
Wufoo
Zapier

API Availability

API Availability

Pricing Information

$199.00/month
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence

Pricing Information

€44 per month
Billed annually
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Zonka Feedback

Date Founded

2014

Company Location

India

Company Website

www.zonkafeedback.com

Company Facts

Organization Name

Enalyzer

Date Founded

2000

Company Location

Denmark

Company Website

www.enalyzer.com

Categories and Features

Customer Feedback

Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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