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What is Zonka Feedback?

Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform that helps businesses collect feedback across channels, unify it in one place, analyze with AI, and act instantly. It offers surveys for NPS, CSAT, CES, and more with omnichannel distribution via Email, SMS, WhatsApp, Web, In-App, and Kiosks. Its AI Feedback Intelligence delivers thematic analysis, sentiment and impact scoring, entity recognition, and Ask AI to turn raw feedback into actionable insights. With a centralized inbox, real-time alerts, case management, and automation, teams can close the loop faster, respond to feedback, and resolve issues before they escalate. Zonka Feedback also includes reputation management to monitor and respond to online reviews. It integrates with 50+ tools, including Salesforce, HubSpot, Zendesk, and Intercom, to deliver a unified 360° view of the customer, empowering businesses to increase satisfaction, reduce churn, and accelerate growth.

What is Sensorpro?

This platform stands out by offering completely free access for up to 500 contacts, with no restrictions on features or support, and includes a user-friendly Drag & Drop email designer that boasts over 70 customizable design blocks. Each user account is provisioned with ready-made email templates, 1,000 email credits, and 10 SMS credits, which are ideal for effective communication strategies. Unlike rivals such as Klaviyo, Mailchimp, and Sendgrid, our sending servers are located within the EU, safeguarding your data within European jurisdiction. You also have the ability to add a "Do Not Track" option in your sign-up forms, ensuring user privacy is prioritized. By promoting Sensorpro, you can generate lifetime revenue, as the platform is equipped with all the essential tools needed for managing an agency account effectively. Whether catering to small businesses or overseeing high email volumes, our independent infrastructure can scale up to handle as many as 1 million emails each day without dependence on third-party services like Amazon or Sendgrid, offering both reliability and adaptability for all users. In addition, our unwavering commitment to top-notch customer support guarantees that users receive assistance throughout their entire journey. This dedication to service ensures that every interaction with the platform is a positive and productive one.

Media

Media

Integrations Supported

Easyflow
Facebook
Quickwork
Salesforce
SentiSum
Stackreaction
VenueSumo
WiserNotify
Workers by Delos
X (Twitter)
Zendesk
Zenkit Base

Integrations Supported

BigCommerce
KonnectzIT
Shopify
Ultra Commerce

API Availability

API Availability

Pricing Information

$199.00/month
Feedback Management
Starting from $199/month
Zonka Feedback’s Feedback Management Platform enables businesses to capture and act on feedback across every channel, measure CX metrics, and close the loop with automation and collaboration.
• Multi-channel surveys (email, SMS, WhatsApp, kiosks, web, in-app, offline)
• NPS, CSAT & CES measurement
• Online reputation management
• Advanced targeting & user segmentation
• Customizable & multilingual surveys
• Real-time dashboards, alerts & digests
• Case management & closed-loop workflows
• CX automation & workflows
• Location & Agent-based CX management
• Contact & user journey tracking
• 20+ premium integrations

AI Feedback Intelligence
Starting from $999/month
Zonka Feedback’s AI Feedback Intelligence Platform transforms high-volume unstructured feedback into actionable insights with GenAI-powered analysis, trends, and real-time role-based dashboards.
• Unify feedback from surveys, reviews, tickets, chats & calls
• AI-powered themes, entities & sentiment analysis
• NPS, CES, CSAT Impact analysis
• “Ask AI” Insights Assistant
• Key Driver identification
• Location, agent & entity insights
• Case management & CX automation
• Real-time alerts & digest emails
• Customizable AI (add/edit themes, business entities)
• Granular frontline & location-level intelligence

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Zonka Feedback

Date Founded

2014

Company Location

India

Company Website

www.zonkafeedback.com

Company Facts

Organization Name

Sensorpro

Date Founded

2001

Company Location

Ireland

Company Website

sensorpro.eu

Categories and Features

Customer Feedback

Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Email Marketing

Not specified

SMS Survey

Not specified

Survey

Data Analysis Tools
Email Marketing
Mobile Survey
Question Branching
Skip Logic
Supports Audio / Images / Video

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