Zoom Workplace vs. Intermedia Unite

Ratings and Reviews 1 Rating

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ease

features

design

support

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Ratings and Reviews 1,631 Ratings

Total

ease

features

design

support

All reviews and ratings

What is Zoom Workplace?

Revolutionize your team's workflow by utilizing an all-in-one collaboration platform complete with an AI Companion. Improve communication, increase productivity, maximize face-to-face engagements, and enhance employee involvement with Zoom Workplace. Forge meaningful relationships through a comprehensive solution that includes meetings, team chats, whiteboarding, phone services, and a variety of other features. Say goodbye to the frustration of toggling between multiple applications, as Zoom Workplace provides a seamless, automated experience that is accessible on both mobile devices and desktops. The platform’s integrated features allow you to effortlessly start calls or meetings from chat threads, collaborate on whiteboards from different locations, and check your colleagues’ availability at a quick glance. This cohesive strategy not only streamlines your tasks but also promotes a more unified and vibrant workplace culture, ultimately leading to greater job satisfaction and team success.

What is Intermedia Unite?

Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.

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Integrations Supported

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Integrations Supported

ALGO

CDK Global

DealerSocket

Google Contacts

HubSpot CRM

Microsoft Copilot

Microsoft Teams

NexHealth

Salesforce

ServiceNow

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API Availability

Has API

Pricing Information

$13.32/user/month

Free Version

Pricing Information

$22.99/user

Contact us today to get a custom quote for your business.

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Chromebook

Linux

Supported Platforms

SaaS

Android

iPhone

iPad

Windows

Mac

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support

24 Hour Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Zoom Communications

Date Founded

2011

Company Location

United States

Company Website

www.zoom.com/en/products/collaboration-tools/

Company Facts

Organization Name

Intermedia

Date Founded

1993

Company Location

United States

Company Website

www.intermedia.com

Categories and Features

Appointment Scheduling

Not specified

Business Phone Systems

Not specified

Business VoIP

Not specified

Collaboration

Not specified

Digital Signage

Not specified

Hot Desk Booking

Not specified

Kiosk

Not specified

Meeting Room Booking System

Not specified

Team Chat

Not specified

Video Conferencing

Not specified

Video Recording

Not specified

Visitor Management

Not specified

Web Conferencing

Not specified

Whiteboard

Not specified

Categories and Features

AI Receptionists

Not specified

Business Phone Systems

Call Logging

Call Monitoring

Call Recording

Call Routing

Employee Directory

IVR / Voice Recognition

Mobile Access

Virtual Call Center

Web Conferencing

Business VoIP

Call Parking

Call Recording

Contact Management

Encryption

IVR / Voice Recognition

Ring Groups

SIP Trunking

Unified Communications

Voice Quality Enhancement

Call Center

Intermedia® Contact Center empowers businesses to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage customers fluidly without the need to toggle between different tools. Smart routing and self-service options enable customers to connect with the appropriate resource efficiently, while automating common queries helps to minimize waiting periods. Agents benefit from having customer context, interaction history, and collaboration tools all in one location, allowing for quicker issue resolution. Features driven by AI, such as real-time support, summaries, and insights, assist agents and empower supervisors to enhance performance and service quality. The system also includes integrated dashboards, reporting, and secure recording capabilities to ensure transparency and maintain compliance. With an impressive uptime of 99.999% and support certified by J.D. Power, it guarantees dependable performance, leading to improved service, increased team efficiency, and streamlined customer communication.

Not specified

Contact Center as a Service (CCaaS)

Intermedia® Contact Center empowers organizations to provide swift and tailored customer interactions across various channels. By consolidating voice, chat, SMS, and email into a single platform, it allows teams to engage with customers effortlessly without the need to switch between different tools. The system features intelligent routing and self-service options that quickly connect customers to the appropriate resources, while automating common inquiries to minimize wait times. Agents can access comprehensive customer context, interaction history, and collaboration tools all in one location, enabling them to resolve issues more efficiently. Enhanced by AI-driven functionalities such as real-time support, summaries, and analytics, the platform assists agents and enables supervisors to elevate performance and quality of service. Its integrated dashboards, reporting capabilities, and secure recording features ensure transparency and compliance. Supported by a remarkable 99.999% uptime and J.D. Power-certified assistance, Intermedia® Contact Center guarantees dependable performance, leading to enhanced service, more efficient teams, and streamlined customer communication.

Not specified