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What is Zycus Genesys?

The transformation of strategic procurement in mid-market companies begins with a vital initial phase. As these organizations rise as significant contributors to economic development, they need cutting-edge technology that meets their unique procurement demands. Zycus Genesys offers an all-encompassing solution for initiating Procurement Automation and Transformation, specifically tailored to fit the operational requirements of these businesses. By leveraging Zycus Genesys, companies can rapidly improve their operational procurement practices while allowing themselves to focus more resources on strategic projects. The features provided by Zycus Genesys enable firms to reach outstanding procurement benchmarks in just a few weeks! If you would like to learn more about the program's details and eligibility requirements, please contact us, and one of our team members will be in touch shortly. With more than two decades of experience, Zycus has established itself as a trusted partner in Cognitive Procurement software for large global businesses, delivering success through innovative solutions. This kind of transformation can profoundly enhance a company’s operational efficiency and its potential for growth in a fiercely competitive marketplace. Ultimately, the right procurement technology can serve as a catalyst for long-term success and sustainability.

What is InteractionSync?

To deliver exceptional customer experiences, it is crucial for contact center representatives to possess a thorough and unified understanding of omnichannel engagement. InteractionSync for Genesys Cloud provides this essential capability, enabling agents to deliver outstanding service swiftly, effectively, and consistently. A successful strategy for creating a comprehensive customer experience necessitates the integration of key systems, including your CRM and contact center operations. By utilizing InteractionSync for Genesys Cloud, agents obtain a cohesive view of omnichannel interactions within Microsoft Dynamics 365, which continuously improves customer experiences through both speed and quality. This solution simplifies navigation and reduces the number of keystrokes required to access customer information, consequently allowing agents to save valuable time. Moreover, features such as intelligent screen pops and the automatic creation of Dynamics 365 activities significantly enhance operational efficiency, enabling agents to concentrate more on customer interactions rather than on administrative duties. Ultimately, this integration not only elevates agent productivity but also plays a vital role in enhancing overall customer satisfaction, leading to a more engaged and loyal clientele. As a result, organizations can foster stronger relationships with their customers, contributing to long-term success and growth.

Media

Media

Integrations Supported

Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

Integrations Supported

Genesys Cloud CX
Microsoft 365
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Zycus

Date Founded

1998

Company Location

United States

Company Website

www.zycus.com/solutions/genesys.html

Company Facts

Organization Name

TTEC Digital

Company Location

United States

Company Website

ttecdigital.com/solutions/interactionsync

Categories and Features

Procurement

Asset Management
Auction Management
Bid Management
Budget Management
Catalog Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Receiving
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management

Categories and Features

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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