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What is InboxCRM by AppEQ?

InboxCRM by AppEQ is a powerful Customer Success platform designed to operate natively within Gmail, helping CS teams stay organized, proactive, and efficient without leaving their inbox. The platform enables users to import accounts seamlessly from Gmail and Google Calendar, while automatically logging all email and meeting touchpoints to create a unified, real-time overview of account health, usage metrics, and renewal risks. InboxCRM’s intuitive dashboards deliver actionable insights into at-risk customers, engagement trends, and expansion opportunities, all accessible without the need to toggle between different applications. Integration with leading CRMs such as Salesforce, HubSpot, and Zoho, along with analytics, helpdesk, and collaboration tools, ensures a smooth and cohesive data ecosystem. The platform’s smart filtering and role-based access control personalize each team member’s view, focusing attention on the most relevant information. Automated alerts notify teams of critical events, while personalized email templates streamline communication. Additionally, InboxCRM offers one-click generation of quarterly business review (QBR) decks, significantly reducing preparation time. By centralizing all customer success activities within Gmail, the tool enhances team productivity and responsiveness. This unified approach empowers customer success teams to boost retention, uncover upsell opportunities, and deliver superior customer experiences. In sum, InboxCRM by AppEQ transforms customer success management by integrating seamlessly into daily workflows and making data-driven decisions effortless.

What is FlowRunner?

FlowRunner allows users to run Salesforce Screen Flows directly from their Outlook and Gmail accounts. Upon opening an email, relevant records are displayed automatically according to the predefined rules established by the user, thus streamlining the process. This feature pre-fills the flows with email context, removing the hassle of copying and pasting or toggling between different tabs. Consequently, team members can follow their established procedures without leaving their email interfaces. Notable Features - Access Screen Flows directly in your inbox: Initiate any Screen Flow from Outlook or Gmail with inputs such as sender, subject, and email content automatically filled in. - Intelligent record visibility: As soon as an email is accessed, the corresponding Salesforce records appear based on customizable rules tailored for various users or teams. - Administrative oversight: Manage which users can access specific Flows, ensuring appropriate control over operations. - Utilizes your existing automation: FlowRunner utilizes the Flows you have previously created, so if you know how to design a Screen Flow, you’re all set to use FlowRunner efficiently. - Compatibility with current systems: Both your standard and custom objects, along with validation rules and business logic, remain unchanged, providing a seamless integration that enhances workflow across your organization. Furthermore, this tool promotes efficiency and collaboration by allowing teams to remain focused on their email tasks while leveraging Salesforce functionalities.

Media

Media

No images available

Integrations Supported

Gmail
Salesforce
Adobe Marketo Engage
Chargebee
ChurnZero
ClientSuccess
Demandbase
Gong
Google Sheets
HubSpot CRM
Intercom
Klient
LeadSquared
Looker
Microsoft Outlook
Pipedrive
Planhat
Totango
Zendesk
Zoho CRM

Integrations Supported

Gmail
Salesforce
Adobe Marketo Engage
Chargebee
ChurnZero
ClientSuccess
Demandbase
Gong
Google Sheets
HubSpot CRM
Intercom
Klient
LeadSquared
Looker
Microsoft Outlook
Pipedrive
Planhat
Totango
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$15/user/month
Free Trial Offered?
Free Version

Pricing Information

14 day free trial, $20/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AppEQ.ai

Date Founded

2022

Company Location

India

Company Website

www.appeq.ai/

Company Facts

Organization Name

FlowRunner

Date Founded

2025

Company Location

Netherlands

Company Website

flow-runner.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Revenue Management

Competitor Analysis
Dynamic Pricing
For Airlines
For Hospitality Industry
Forecasting
Inventory Control
Price Optimization
Recommendation Engine
Yield Management

Categories and Features

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