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What is InboxCRM by AppEQ?

InboxCRM by AppEQ is a powerful Customer Success platform designed to operate natively within Gmail, helping CS teams stay organized, proactive, and efficient without leaving their inbox. The platform enables users to import accounts seamlessly from Gmail and Google Calendar, while automatically logging all email and meeting touchpoints to create a unified, real-time overview of account health, usage metrics, and renewal risks. InboxCRM’s intuitive dashboards deliver actionable insights into at-risk customers, engagement trends, and expansion opportunities, all accessible without the need to toggle between different applications. Integration with leading CRMs such as Salesforce, HubSpot, and Zoho, along with analytics, helpdesk, and collaboration tools, ensures a smooth and cohesive data ecosystem. The platform’s smart filtering and role-based access control personalize each team member’s view, focusing attention on the most relevant information. Automated alerts notify teams of critical events, while personalized email templates streamline communication. Additionally, InboxCRM offers one-click generation of quarterly business review (QBR) decks, significantly reducing preparation time. By centralizing all customer success activities within Gmail, the tool enhances team productivity and responsiveness. This unified approach empowers customer success teams to boost retention, uncover upsell opportunities, and deliver superior customer experiences. In sum, InboxCRM by AppEQ transforms customer success management by integrating seamlessly into daily workflows and making data-driven decisions effortless.

What is Yet Another Mail Merge (YAMM)?

Leverage Gmail to distribute bulk emails that reach your primary inbox rather than the promotions tab or spam, while simultaneously tracking your campaign's effectiveness in real-time via Google Sheets. Eliminate the laborious task of sending individual emails; instead, simplify your workflow by executing mail merge campaigns directly from Gmail with Yet Another Mail Merge (YAMM). Start by creating a Google Sheet that lists your recipients, with the added convenience of importing contacts directly from Google Contacts if needed. After choosing an email template, compose your message by crafting the subject line and content, infusing personalized elements, and saving your draft. Next, go back to Google Sheets, enable Yet Another Mail Merge, and send out your emails. You’ll have the capability to monitor essential metrics like open rates, click-through rates, responses, and bounces, which will inform your future marketing strategies. This approach empowers you to efficiently send customized email campaigns via Gmail, making use of your pre-saved templates as necessary. Ultimately, focus on personalizing subject lines, content, hyperlinks, images, and attachments to create compelling and persuasive messages. By following these outlined steps, you have the opportunity to greatly improve the effectiveness of your email marketing initiatives while ensuring that each message resonates with your audience. This method not only increases engagement but also allows for better segmentation of your mailing list for future campaigns.

Media

Media

Integrations Supported

Gmail
Google Sheets
Adobe Marketo Engage
Chargebee
ChurnZero
Demandbase
Gong
HubSpot Customer Platform
Hyperise
Klient
LeadSquared
Looker
Outreach
Pipedrive
Planhat
Productboard
Salesforce
Salesforce Marketing Cloud Account Engagement
Seismic
ZoomInfo

Integrations Supported

Gmail
Google Sheets
Adobe Marketo Engage
Chargebee
ChurnZero
Demandbase
Gong
HubSpot Customer Platform
Hyperise
Klient
LeadSquared
Looker
Outreach
Pipedrive
Planhat
Productboard
Salesforce
Salesforce Marketing Cloud Account Engagement
Seismic
ZoomInfo

API Availability

Has API

API Availability

Has API

Pricing Information

$15/user/month
Free Trial Offered?
Free Version

Pricing Information

$20 per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AppEQ.ai

Date Founded

2022

Company Location

India

Company Website

www.appeq.ai/

Company Facts

Organization Name

Awesome Gapps

Date Founded

2015

Company Location

France

Company Website

yamm.com

Categories and Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Revenue Management

Competitor Analysis
Dynamic Pricing
For Airlines
For Hospitality Industry
Forecasting
Inventory Control
Price Optimization
Recommendation Engine
Yield Management

Categories and Features

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

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