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What is askVela?

askVela operates as an AI-enhanced customer support and live chat solution specifically designed for e-commerce websites. It features a chat widget, a collaborative inbox for teams, and a robust knowledge base. This smart assistant utilizes help documentation, product information, and order data to effectively resolve customer questions and recommend appropriate items. Moreover, support teams can monitor conversations and intervene whenever human support is necessary. Shopify merchants can seamlessly connect through the askVela app, while WordPress and WooCommerce users can take advantage of a specialized plugin; other websites can also integrate the chat widget using a straightforward script. Key functionalities include multilingual support, product recommendations, order tracking through compatible connections, and efficient knowledge management tools. The platform provides a free tier along with various subscription plans to cater to a range of business requirements. Additionally, askVela is committed to continuous improvement, enhancing both user experience and customer interaction efficiency. As a result, businesses can expect a more streamlined process that ultimately boosts customer satisfaction and engagement.

What is Emporiqa?

A shopper asks "something for my dad's birthday under 100" and your search bar returns nothing. The product exists; the search just doesn't understand the question. Emporiqa is the AI chatbot that closes sales. It acts like an online salesperson for your store: recommends the right product from your catalog, handles objections on price or fit, suggests variations when the shopper hesitates, and walks them to checkout. It also answers shipping, return, and payment questions from your own pages. Ask it for a product you don't sell and it says so, then shows what you do carry. Every conversation is reviewable on your dashboard. This is live chat you can step into, without staffing a desk: your team can open any conversation, not only the ones that asked for help, with the full history. A conversation is billed once, when a shopper writes their first message, so bringing in a person from your team adds no second charge. Analytics show which chats led to purchases. Ask it for a product you don't sell and it says so, then shows what you do carry. Shoppers can search by photo too, and with optional voice mode they speak and hear the answer ($0.25 more per voice conversation). Every conversation is reviewable on your dashboard. This is live chat you can step into, without staffing a desk: your team can open any conversation, not only the ones that asked for help, with the full history. A conversation is billed once, when a shopper writes their first message, so bringing in a person from your team adds no second charge. Analytics show which chats led to purchases. Native plugins for WooCommerce (WordPress), Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6. 65+ languages. Start free with $25 of signup credit (~100 conversations) on your real catalog, no card needed. You pay only when the chat talks to a shopper. If it never talks to a shopper, you never pay. EU company, GDPR. Free signup at emporiqa.com.

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Media

Integrations Supported

WooCommerce
Shopify

Integrations Supported

WooCommerce
Drupal Commerce
Magento
PrestaShop
Shopware
Sylius

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Version

Pricing Information

$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

askVela

Company Website

askvela.pro

Company Facts

Organization Name

Emporiqa

Date Founded

2025

Company Location

Bulgaria

Company Website

emporiqa.com

Categories and Features

Categories and Features

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