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What is basis2?

basis2 is an all-encompassing billing and customer management platform specifically designed for the global utility industry. This innovative solution supports organizations with both single and multiple products, allowing them to manage various utility services simultaneously while integrating these offerings into one comprehensive billing statement. With the advantage of web-based access, basis2 ensures that crucial customer and billing information is always available, facilitating informed operational and strategic decisions. Its impressive capabilities make it suitable for regulated, evolving, and competitive markets, equipping businesses to excel in an ever-changing environment. The system boasts high performance and reliability, utilizing sophisticated multi-streaming techniques to enhance functionality. It functions independently of any specific operating system and is optimized for peak performance across all platforms compatible with Oracle and Oracle Applications. By harnessing the powerful features and tools provided by Oracle, a prominent application platform, basis2 delivers a practical solution for contemporary utility providers. Additionally, its design combines functionality with flexibility, ensuring it can adapt to the shifting requirements of the industry, which is critical for sustained success.

What is Salesforce Agentforce Communications?

Agentforce Communications is Salesforce’s industry-specific AI CRM platform built to support the evolving needs of communications and telecom providers. Previously known as Communications Cloud, it delivers a comprehensive digital BSS suite that connects commerce, service, and revenue operations. The platform simplifies complex middle-office functions with prebuilt applications tailored to telecom business models. AI-powered agents automate customer service interactions, including billing inquiries, order tracking, and account updates. Predictive analytics provide churn insights and recommended actions to protect revenue and improve customer retention. The Enterprise Product Catalog supports sophisticated product modeling, version control, and lifecycle management. Integrated industry CPQ capabilities streamline the product-to-cash journey across direct and partner sales channels. The communications-specific data model reduces customization requirements and speeds time to value. Guided workflows and intelligent service consoles improve efficiency for service representatives. Integration with third-party BSS and OSS systems ensures interoperability across telecom environments. Automation and AI reduce IT complexity while enhancing agility. Agentforce Communications helps providers scale operations, improve customer satisfaction, and drive sustainable revenue growth in a competitive market.

Media

Media

Integrations Supported

Collate
Salesforce

Integrations Supported

Collate
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$325 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Prophecy International

Date Founded

1991

Company Location

Australia

Company Website

basis2.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/communications/cloud/

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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