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What is berry?

berry® has transformed the landscape of correspondence management in unprecedented ways. Our innovative solutions enable both governmental organizations and private businesses to effectively prioritize their communications, providing the option to create tailored workflows or use dynamic user-driven Ad-hoc management. The experience we deliver captivates senior executives while meeting the demands of active team members. By integrating seamlessly with Active Directory and HR systems and incorporating strong authentication measures along with extensive permission configurations, we carefully monitor all activities. We exceed client expectations by catering to the varied needs of medium to large teams. Furthermore, berry® improves the organization of team meetings by linking correspondence, documents, internal participants, and external guests, thereby enhancing collaborative efforts throughout the meeting. This holistic strategy guarantees that every facet of communication and teamwork is optimized for peak efficiency, ultimately driving better results for our clients.

What is Front?

Front is a comprehensive customer service solution designed to enhance teamwork and collaboration. This robust platform empowers more than 9,000 businesses, including yours, to achieve exceptional five-star service effortlessly. By streamlining communication and integrating various tools, Front ensures that customer interactions are both efficient and effective.

Media

Media

Integrations Supported

Microsoft Edge
Microsoft Exchange
Microsoft Word

Integrations Supported

Bugpilot
Census
Dropbox
Easyflow
Fini
Fivetran
GitHub
HelpDocs
Mayday
Meltano
Môveo AI
Nicereply
OmniPanel
Salesforce
Shopify
Stitch
Zoho One

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)

Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)

Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eSense Software

Date Founded

2002

Company Location

Arabia

Company Website

www.esensesoftware.com/products/berry

Company Facts

Organization Name

Front

Date Founded

2013

Company Location

United States

Company Website

front.com

Categories and Features

Email Clients

Not specified

Email Management

Not specified

Categories and Features

AI Customer Service

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Document Management
Real Time Editing
Task Management
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Email Distribution
Multi-Channel Communications
Personalization

Customer Engagement

Communication Management
Community Management
Live Chat

Customer Service

Alerts / Escalation
Appointment Management
Email Management
Live Chat
Performance Metrics
Workflow Management

Customer Success

Account Management
Communication Management
Customer Engagement
Usage Tracking / Analytics

Email Clients

Not specified

Email Management

Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management

Internal Communications

App Integration
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Social Sharing

Live Chat

Canned Responses
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Productivity

Collaboration
Notes Management
Project Management
Task Management
Team Chat

Remote Support

Live Chat
Real-time Chat

Team Communication

Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Task Management
Video Conferencing

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Project Planning
Task Management
Third Party Integration

Workflow Management

Access Controls/Permissions
Calendar Management
Configurable Workflow
Task Management
Third Party Integrations
Workflow Configuration

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