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What is berry?

berry® has transformed the landscape of correspondence management in unprecedented ways. Our innovative solutions enable both governmental organizations and private businesses to effectively prioritize their communications, providing the option to create tailored workflows or use dynamic user-driven Ad-hoc management. The experience we deliver captivates senior executives while meeting the demands of active team members. By integrating seamlessly with Active Directory and HR systems and incorporating strong authentication measures along with extensive permission configurations, we carefully monitor all activities. We exceed client expectations by catering to the varied needs of medium to large teams. Furthermore, berry® improves the organization of team meetings by linking correspondence, documents, internal participants, and external guests, thereby enhancing collaborative efforts throughout the meeting. This holistic strategy guarantees that every facet of communication and teamwork is optimized for peak efficiency, ultimately driving better results for our clients.

What is Helpwise?

You can consolidate your Team Email, SMS, and WhatsApp accounts into a shared Inbox, but sharing login credentials for an email account among team members is not feasible. Helpwise offers a user-friendly shared inbox solution that provides access to your team’s email accounts, like help@, sales@, and jobs@. As businesses expand, managing internal communications and customer inquiries—like billing and hiring—can become complex, leading to the temptation to share email logins among staff. This challenge is one we have faced in our past ventures. Helpwise stands out as a truly effective shared inbox solution! We appreciate using Outlook, Gmail, and other popular email platforms, and Helpwise maintains that level of simplicity and ease of use. Each team member can log in individually to the same email address, eliminating the need for password sharing, which ultimately enhances productivity and strengthens security. With Helpwise, you can streamline your communication without sacrificing ease or safety!

Media

Media

Integrations Supported

Adobe Acrobat
Copper
Dialpad Connect
Dialpad Support
Dropbox
Google Chrome
HubSpot Customer Platform
HubSpot Marketing Hub
JustCall
LVGL
Microsoft Edge
Pipedrive
Quickwork
Safari
Shopify
Stackreaction
Trello
Zendesk Sell
Zoho CRM
iCloud

Integrations Supported

Adobe Acrobat
Copper
Dialpad Connect
Dialpad Support
Dropbox
Google Chrome
HubSpot Customer Platform
HubSpot Marketing Hub
JustCall
LVGL
Microsoft Edge
Pipedrive
Quickwork
Safari
Shopify
Stackreaction
Trello
Zendesk Sell
Zoho CRM
iCloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eSense Software

Date Founded

2002

Company Location

Arabia

Company Website

www.esensesoftware.com/products/berry

Company Facts

Organization Name

Helpwise

Date Founded

2019

Company Location

United States

Company Website

helpwise.io

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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