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What is bvoip?

We offer MSPs flexible, reliable, and cutting-edge cloud communication solutions designed to help them grow their operations with accuracy and intent. BVoIP was created as a direct response to the real difficulties and frustrations encountered by genuine MSPs in the field. Having spent 17 years as an MSP ourselves before branching out, we gained critical insights into the industry's ineffective communication methods, which often depended on a chaotic assortment of unreliable products and services. This lack of cohesion frequently led to inflated operational costs and excessive pressure on customer support teams. Acknowledging the demand for simple and scalable communication options, we have developed a revolutionary approach that leverages cloud technology to enhance business communication, eradicate back-office redundancies, and ensure that confusing phrases like "can you hear me now" are eliminated entirely. With our all-inclusive and standardized communications platform, we are now positioned to deliver the vital solutions MSPs have been searching for to excel in an increasingly competitive environment. Our overarching mission is to redefine how MSPs handle communication, enabling them to concentrate on their primary business goals while delivering exceptional service to their clients. By fostering a seamless communication experience, we aim to empower MSPs to reach their fullest potential.

What is Acefone?

Acefone, founded in 2010, is a product-led communications company focused on making business communication simpler, smarter, and more customer-centric. We serve businesses of all sizes, from small businesses to large enterprises, with solutions designed to improve every stage of the customer journey. Our cloud-based omnichannel Customer Experience (CX) platform, AceX, brings together a comprehensive suite of communication and AI-powered products: Interactions Hub: A unified platform for managing cross-channel customer engagement from a single interface. Contact Center Studio: An advanced contact centre solution with powerful dialers that improve conversations and agent productivity. API Connect: Communication APIs that enable voice and messaging capabilities across web and mobile applications. Campaigns: A scalable mass-outreach solution for connecting with large audiences efficiently. AI Voice Agents: AI-powered voice agents that automate natural, human-like inbound and outbound conversations while improving availability and operational efficiency. Voice Streaming: Real-time audio streaming that connects live calls with AI models, voice bots, and business applications for intelligent, responsive interactions. Xtract: AI-powered conversation intelligence that converts customer interactions into actionable insights through transcription, summaries, sentiment analysis, and performance analytics. Headquartered in Gurgaon, Acefone is trusted by more than 5,000 businesses worldwide and supported by over 200 professionals across Gurgaon, Mumbai, and Bangalore. Our industry-leading integrations enable seamless communication across business ecosystems, while our ISO 27001 certification reflects our commitment to information security. A 99.5% uptime guarantee further ensures reliable, uninterrupted communication. With more than 300 features across Voice, WhatsApp, SMS, and other channels, Acefone combines ease of use with actionable insights.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Zendesk
Autotask PSA
BrightGauge
HaloCSM
ITBoost
Insightly
Kaseya BMS
Microsoft 365

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Microsoft Teams
Salesforce
Zendesk
Bitrix24
Bullhorn
Freshsales
Google Workspace
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

₹1,599 per user per month
Unlimited calling plans starting at just ₹1,599 per user per month.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook

Customer Service / Support

Not specified

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

bvoip

Date Founded

2014

Company Location

United States

Company Website

www.bvoip.com

Company Facts

Organization Name

Acefone

Date Founded

2010

Company Location

Gurugram, Haryana, India

Company Website

www.acefone.com

Categories and Features

Business VoIP

Not specified

Cloud PBX

Not specified

MSP

Not specified

Categories and Features

AI Voice Agents

Not specified

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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