Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Ratings and Reviews 2 Ratings

Total
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features
design
support

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What is datapine?

Datapine's business intelligence and dashboard software enables users to swiftly transform their data into actionable insights, facilitating data-driven decision-making. With an intuitive drag-and-drop interface, both managers and data scientists can effectively visualize and analyze intricate data sets. Users are empowered to pose critical business questions and obtain immediate responses, enhancing their analytical capabilities. The platform boasts a rich array of advanced analytics features, such as predictive analytics and interactive dashboards, which support the development of KPI-focused business dashboards. Additionally, it offers numerous data connectors compatible with various common data sources, including databases, flat files, social media analytics, CRM, and ERP systems. The extensive collection of pre-made dashboard templates tailored for diverse business functions—such as marketing, sales management, and HR—and various industries, including retail, logistics, healthcare, and market research, further supports users. Platforms like Google Analytics, Facebook, Twitter, and Zendesk also contribute to a seamless onboarding experience for new users, ensuring they can leverage the software's capabilities from the outset.

What is Zendesk Explore?

Zendesk Explore equips businesses with the analytical tools required to evaluate and improve the customer experience comprehensively. By harnessing data, companies can design a superior customer journey, and Zendesk Explore facilitates access to vital insights that deepen their understanding of both clientele and business operations. As customer support often spans various channels like email, chat, phone, and social media, it becomes crucial to employ an adaptable analytics solution capable of navigating these varied platforms. Explore adeptly consolidates data from all sources, enabling businesses to track customer interactions with their brand while ensuring consistency in the analysis. The platform includes pre-built dashboards and analytical tools that provide teams of any size with the key metrics necessary to achieve their objectives. You can analyze team effectiveness, review operational data, or extract valuable insights into customer interactions, guaranteeing that every detail is considered. Additionally, Explore offers customized dashboards tailored to meet specific requirements, enabling organizations to maintain a competitive edge in the marketplace. This focus on adaptability and comprehensive analysis ensures that businesses can continuously refine their strategies and enhance customer satisfaction.

Media

Media

Integrations Supported

Zendesk
Dropbox
Google Ads
Google Analytics
Google Cloud Platform
Google Sheets
Instagram
Magento
Mailchimp
Percona Server for MySQL
Pinterest
PostgreSQL
Salesforce
Simplesat
X (Twitter)
Zapier
Zendesk Connect
Zendesk Guide
Zendesk Sell
Zendesk Talk

Integrations Supported

Zendesk
Dropbox
Google Ads
Google Analytics
Google Cloud Platform
Google Sheets
Instagram
Magento
Mailchimp
Percona Server for MySQL
Pinterest
PostgreSQL
Salesforce
Simplesat
X (Twitter)
Zapier
Zendesk Connect
Zendesk Guide
Zendesk Sell
Zendesk Talk

API Availability

Has API

API Availability

Has API

Pricing Information

$249.00/month
Free Trial Offered?
Free Version

Pricing Information

$9 per agent per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RIB Software GmbH

Date Founded

1961

Company Location

Germany

Company Website

www.datapine.com

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/explore/

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Dashboard

Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets

Data Analysis

Data Discovery
Data Visualization
High Volume Processing
Predictive Analytics
Regression Analysis
Sentiment Analysis
Statistical Modeling
Text Analytics

Data Discovery

Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics

Data Visualization

Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery

Data Warehouse

Ad hoc Query
Analytics
Data Integration
Data Migration
Data Quality Control
ETL - Extract / Transfer / Load
In-Memory Processing
Match & Merge

ETL

Data Analysis
Data Filtering
Data Quality Control
Job Scheduling
Match & Merge
Metadata Management
Non-Relational Transformations
Version Control

Financial Reporting

"What If" Scenarios
Audit Trail
Balance Sheet
Cash Management
Consolidation / Roll-Up
Forecasting
General Ledger
Income Statements
Multi-Company
Multi-Department / Project
Profit / Loss Statement

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Social Media Analytics Tools

Campaign Analytics
Competitor Monitoring
Customizable Reports
Engagement Tracking
Influencer Tracking
Multi-Channel Data Collection

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Reporting

Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports

Web Analytics

Campaign Management
Conversion Tracking
Form Analytics
Goal Tracking
Keyword Tracking
Multiple Site Management
Pageview Tracking
Referral Source Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking

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