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What is eCase?

eCase offers an all-encompassing solution for case management within the UK's public sector, catering to central and local governments, as well as various arms-length entities such as police departments and NHS trusts. Utilizing eCase, your team can easily log and manage an array of correspondence related to different cases from one integrated platform. It adeptly brings together various types of communications, including Parliamentary Questions (PQs), Ministerial Correspondence (MCs), Freedom of Information requests (FOIs), and other essential documents such as complaints, compliments, Data Protection Act requests (DPAs/SARs), and communications for Cabinet Committees. This efficient, streamlined system empowers your team to handle cases with greater speed, effectiveness, and consistency. The user-friendly, online, end-to-end features of eCase promote accessibility, while the ECO Programme highlights the crucial roles of individuals and processes in driving meaningful change. Our knowledgeable ECO Team brings extensive expertise in managing public sector correspondence, ensuring that you can adopt industry best practices seamlessly. We also place a strong emphasis on engaging stakeholders to ensure that all parties involved understand the benefits of our service for improved case management outcomes. By implementing eCase, your organization can significantly boost operational efficiency while simultaneously elevating the quality of public service delivery to the community. Ultimately, this leads to a more responsive and accountable public sector.

What is Resolve Enterprise?

Transform the management of cases and complaints with Resolve Enterprise, a software solution that is not only highly customizable but also designed to optimize your business processes. It effectively addresses everything from simple complaints to complex cases and detailed investigations. With its user-friendly dashboards and rich reporting features, Resolve Enterprise enables you to effortlessly track and search every interaction tied to a case or complaint. This software not only guides you through the entire life cycle of a case or complaint but also enhances the efficiency of logging, task management, deadline tracking, and communication updates. Additionally, its strong document management capabilities support you all the way to resolution while facilitating thorough reporting and analysis, making it an essential asset for any organization. By implementing Resolve Enterprise, you can significantly boost your operational efficiency while simultaneously elevating customer satisfaction levels. Ultimately, this innovative software empowers businesses to navigate complex workflows with ease and precision.

Media

Media

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Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$900.00/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Fivium

Date Founded

2006

Company Location

United Kingdom

Company Website

www.fivium.co.uk/services/ecase

Company Facts

Organization Name

Resolve Software Group

Company Location

Australia

Company Website

www.resolvesoftware.com.au

Categories and Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Categories and Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Investigation Management

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

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