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What is eContact?

eContact adeptly oversees millions of strategically timed and dynamic multi-channel customer interactions each month, leveraging IVR, SMS, and Email services to serve leading Fortune 500 companies throughout North America. By effectively integrating these communication channels, eContact guarantees that customers get the right messages through their preferred mediums at the most opportune moments. The platform is capable of significantly boosting the number of automated outreach efforts during high-demand periods, which in turn elevates both customer engagement and response rates. Additionally, it synchronizes the volume of outbound communications with the availability of customer support resources, taking into account past interactions and current service conditions. eContact goes a step further by personalizing each engagement, factoring in elements such as individual channel preferences, customer status, and a variety of customer-specific metrics to refine the timing, content, and frequency of contact attempts. This comprehensive strategy not only enhances customer satisfaction but also leads to improved business results through focused engagement techniques. Ultimately, eContact's innovative approach positions companies to better meet their customers' needs while optimizing operational efficiency.

What is Contact Boss?

Take control of your contacts with the Contact Boss CRM Database Manager, a powerful yet intuitive solution designed to help you oversee and manage the key individuals connected to your organization. With Contact Boss, you can take charge with its advanced searching options, comprehensive reporting tools, thorough auditing features, and robust security protocols that ensure your business operates at peak efficiency. Our functionalities are tailored to help you build, locate, and maintain the accuracy of your CRM database with ease. The pricing structure for Contact Boss is straightforward and clear, allowing you to manage your contacts database without any unexpected costs. Delve into our features and experience how effortlessly you can access your contacts database. Contact Boss integrates a variety of contact details into a single, easily navigable database. Not only is Contact Boss easy to learn and use, but our commitment to exceptional customer support ensures that you will have assistance whenever needed. Subscriptions for Contact Boss start at a mere CAD $8.33 per month when billed annually, making it an affordable option for businesses of all sizes. By utilizing Contact Boss, you will find a marked improvement in your ability to efficiently manage your contacts and streamline your organizational communication processes. This tool is designed not only to enhance productivity but also to foster better relationships with those who matter most to your business.

Media

Media

Integrations Supported

Axis LMS
Constant Contact
Gmail
Mailchimp
Microsoft Outlook
iContact

Integrations Supported

Axis LMS
Constant Contact
Gmail
Mailchimp
Microsoft Outlook
iContact

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SkyCreek

Date Founded

2003

Company Location

United States

Company Website

www.skycreek.com/products/econtact/

Company Facts

Organization Name

Contact Boss

Date Founded

2017

Company Location

Canada

Company Website

contactboss.com

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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