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What is eGain Cobrowse?

Envision the advantages of having an agent communicate with your customer over the phone while they explore your website. This direct interaction would enable the agent to provide assistance in shopping, resolving issues, completing online forms, or executing a range of transactions effortlessly. Cobrowsing software emerges as the perfect solution for this need. This cutting-edge tool empowers your customer service and contact center agents to deliver highly personalized digital support tailored to online customers. It encourages valuable, collaborative, and instantaneous assistance. By offering help exactly when it’s needed, your business can turn visitors, prospects, and customers into devoted, long-term clients. Moreover, the capability to engage in simultaneous cobrowsing sessions allows both phone and chat agents to significantly enhance the customer experience, making the interaction more vibrant. Additionally, it facilitates real-time collaboration between the agent and the customer in filling out forms, while also providing the ability to emphasize specific areas of a form or webpage for improved clarity and comprehension, thereby further enriching the overall customer experience in a meaningful way.

What is VeriShow?

VeriShow, created by HBR Labs, features an intuitive agent dashboard combined with a simple customer interface, which significantly boosts user satisfaction. This innovative platform focuses on personal engagement through co-browsing capabilities, enabling customer service representatives to interact with clients in real-time and eliminating the outdated practice of leaving customers on hold. Furthermore, VeriShow integrates effortlessly with well-known third-party services and provides users with vital tools to oversee Contacts, Content, Documents, Goals & Quotas, and Leads efficiently. Its ability to enhance visitor interactions on your website while optimizing conversion opportunities makes it a top choice among businesses. In addition, the platform's extensive range of features, coupled with its smooth operation, proves to be an essential resource for organizations looking to elevate customer engagement and streamline their service processes. Ultimately, choosing VeriShow can lead to improved customer relationships and greater overall success for your business.

Media

Media

Integrations Supported

Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Zendesk

Integrations Supported

Amazon Connect
Apple Business Chat
Avaya Cloud Office
Cisco AnyConnect
Google Business Messages
Microsoft Dynamics 365
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$39.00/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/cobrowse/

Company Facts

Organization Name

HBR Labs

Date Founded

2007

Company Location

United States

Company Website

www.verishow.com

Categories and Features

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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