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What is eGain Mail ?

eGain Mail is recognized as a top-tier web application designed for the effective management of customer service emails, allowing businesses to adeptly manage a high volume of incoming emails and web forms. By prioritizing prompt and professional responses to customer inquiries, your organization can differentiate itself from competitors, delivering exceptional service that fosters customer loyalty. This strategic focus not only boosts customer satisfaction but also contributes to establishing a solid reputation within the industry, paving the way for long-term success. Furthermore, leveraging such a solution can lead to increased operational efficiency, ultimately benefiting both the organization and its clients.

What is Email Meter?

Email Meter is an analytics solution that simplifies the tracking and assessment of various email metrics, including volume, response times, and service level agreements. Prominent companies such as Shopify, Costco, Fujifilm, and Avery Dennison rely on Email Meter to gain insights into their email performance and enhance their communication strategies. By leveraging this platform, organizations can better understand their email interactions and optimize their workflows effectively.

Media

Media

Integrations Supported

eGain Knowledge+AI

Integrations Supported

Google Data Studio
Google Workspace
Looker
Microsoft Power BI
Tableau

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.00/user
Email Meter is offered across four pricing plans that scale with the number of features. Free, Pro: $19/month, Teams: $19/month/user, Enterprise: please contact sales for pricing information.
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/email-management-software/

Company Facts

Organization Name

Email Meter

Date Founded

2011

Company Location

United States

Company Website

www.emailmeter.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Email Management

Email Monitoring
Response Management
Routing
Shared Inboxes

Remote Work

Employee Monitoring

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