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What is eGain Mail ?

eGain Mail is recognized as a top-tier web application designed for the effective management of customer service emails, allowing businesses to adeptly manage a high volume of incoming emails and web forms. By prioritizing prompt and professional responses to customer inquiries, your organization can differentiate itself from competitors, delivering exceptional service that fosters customer loyalty. This strategic focus not only boosts customer satisfaction but also contributes to establishing a solid reputation within the industry, paving the way for long-term success. Furthermore, leveraging such a solution can lead to increased operational efficiency, ultimately benefiting both the organization and its clients.

What is Emailgistics?

Emailgistics is a comprehensive solution for managing team inboxes within Microsoft Office 365. By leveraging its robust workflow and analytics capabilities, it significantly enhances team efficiency and aids in informed decision-making. With Emailgistics, you can seamlessly work within Outlook, ensuring that your email communications remain securely within Office 365. This tool streamlines the email routing process, allowing agents to dedicate their efforts to responding rather than manually sorting through messages. Its tracking features guarantee timely and precise responses to customer inquiries. Automated message routing can direct hundreds of emails to the appropriate team members in mere seconds, which optimizes workflow. Additionally, Outlook's functionality allows for the creation of specific folders for each agent, preventing the loss or duplication of emails. This helps ensure that no important correspondence slips through the cracks, while also allowing your team to maintain professionalism by addressing emails before they escalate. Overall, Emailgistics is an essential tool for teams looking to improve their email management and customer interactions.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Outlook
eGain Knowledge+AI

Integrations Supported

Microsoft 365
Microsoft Outlook
eGain Knowledge+AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/email-management-software/

Company Facts

Organization Name

Emailgistics

Date Founded

2019

Company Location

Canada

Company Website

emailgistics.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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