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What is eGain Mail ?

eGain Mail is recognized as a top-tier web application designed for the effective management of customer service emails, allowing businesses to adeptly manage a high volume of incoming emails and web forms. By prioritizing prompt and professional responses to customer inquiries, your organization can differentiate itself from competitors, delivering exceptional service that fosters customer loyalty. This strategic focus not only boosts customer satisfaction but also contributes to establishing a solid reputation within the industry, paving the way for long-term success. Furthermore, leveraging such a solution can lead to increased operational efficiency, ultimately benefiting both the organization and its clients.

What is MailMeter?

MailMeter serves as a sophisticated email archiving and compliance tool, featuring an advanced investigative interface tailored for organizations that require extensive searching and analysis related to compliance, public records, and eDiscovery of historical email activity, including messages and attachments. This solution includes functionalities such as group searching, tagging, and export options, among various other features. Waterford Technologies enhances data management by delivering state-of-the-art technology along with unparalleled support, ensuring users have the resources they need to manage their data effectively. With these capabilities, organizations can confidently navigate the complexities of email compliance and archival processes.

Media

Media

Integrations Supported

Azure Automation
Gmail
Microsoft 365
Microsoft Exchange
Microsoft Outlook
eGain Knowledge+AI

Integrations Supported

Azure Automation
Gmail
Microsoft 365
Microsoft Exchange
Microsoft Outlook
eGain Knowledge+AI

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$4/user/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/email-management-software/

Company Facts

Organization Name

Waterford Technologies

Date Founded

2000

Company Location

United States, Ireland, United Kingdom

Company Website

waterfordtechnologies.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

eDiscovery

Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering

Email Archiving

Access Control
Backup Management
Compliance Management
Data Deduplication
Data Export
Encryption
Retention Management
Storage Management
Threat Protection
eDiscovery

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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