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What is eGain Mail ?

eGain Mail is recognized as a top-tier web application designed for the effective management of customer service emails, allowing businesses to adeptly manage a high volume of incoming emails and web forms. By prioritizing prompt and professional responses to customer inquiries, your organization can differentiate itself from competitors, delivering exceptional service that fosters customer loyalty. This strategic focus not only boosts customer satisfaction but also contributes to establishing a solid reputation within the industry, paving the way for long-term success. Furthermore, leveraging such a solution can lead to increased operational efficiency, ultimately benefiting both the organization and its clients.

What is OpenText Core Email Continuity​?

The OpenText Core Email Continuity solution ensures that email access remains uninterrupted during primary mail system failures by redirecting users to a secure web portal or Outlook via POP/IMAP, allowing them to read, reply, forward, compose, and send emails as if no disruption occurred. It also preserves up to 30 days of incoming messages, providing security for recent communications. In case of a mail server outage, incoming emails are temporarily stored in the spam filter, while users are directed to the continuity service; once the main server returns to service, all email activities—including sent messages, replies, forwards, and new emails—are synchronized back to the primary inbox, ensuring a smooth transition. The solution requires no additional hardware, is automatically provisioned through a centralized portal, and functions quietly in the background until activation is necessary, thus presenting a stress-free option. Users have the flexibility to access their email from any device, anywhere, using either the web interface or common email applications, ensuring that their workflow remains uninterrupted. This combination of flexibility, reliability, and user-friendliness makes it an essential resource for organizations aiming to maintain consistent email communication regardless of technical difficulties. Moreover, the ease of use enhances productivity by eliminating potential downtime during email outages.

Media

Media

Integrations Supported

eGain Knowledge+AI

Integrations Supported

Microsoft Outlook

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

eGain

Date Founded

1997

Company Location

United States

Company Website

www.egain.com/products/email-management-software/

Company Facts

Organization Name

OpenText

Date Founded

1991

Company Location

Canada

Company Website

cybersecurity.opentext.com/products/email-security/email-continuity/

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Business Continuity

Not specified

Email Management

Not specified

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