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What is eSales?

eSales offers a digital platform designed for Nigerian businesses to streamline their online sales processes, where many transactions start through chat interactions. The service provides merchants with an easily discoverable website, allowing customers to explore and make purchases, complemented by a dedicated Telegram shop that caters to those who prefer chatting during their shopping experience, all while ensuring a cohesive product catalog that works seamlessly with WhatsApp and Instagram. The platform tracks orders and communications within comprehensive customer records, helping merchants distinguish between loyal patrons and occasional buyers, which deepens their insight into consumer habits and purchasing patterns. Moreover, automated follow-up messages are utilized to reconnect with customers who haven’t shopped recently, sending timely reminders without the need for staff intervention. Merchants can start using eSales without any initial investment, paying only a nominal commission of 1.5% on successful transactions, or they can choose a monthly subscription for ₦10,000 or a quarterly option at ₦25,000 to unlock additional features. This adaptable pricing structure ensures that eSales remains a viable option for businesses of all sizes, facilitating growth and enhancing customer engagement in the competitive online marketplace. In essence, eSales empowers merchants to effectively manage their online presence while catering to the diverse preferences of their clientele.

What is MOON Chat?

MOON Chat functions as an AI-powered chatbot and messaging platform specifically designed for e-commerce websites and online enterprises. It leverages a retailer's inventory, website content, and policies to efficiently respond to customer questions while displaying product cards that include images, prices, and direct links, all while confirming product availability before making suggestions. Moreover, it provides authenticated users with access to order and shipping information, collects contact details for future outreach, and facilitates interactions through a website widget as well as popular messaging services like WhatsApp, Facebook Messenger, and Instagram. In addition, store staff can directly participate in social media conversations when required. MOON Chat offers seamless integration with platforms such as Gomag, Shopify, WooCommerce, and PrestaShop, and it is compatible with Google Merchant product feeds, simplifying its installation on WordPress and various other sites. This service operates on a cloud subscription basis with multiple monthly plans and includes a trial option, while the Shopify app also provides a free version. Furthermore, the adaptability of MOON Chat empowers businesses to significantly improve their customer support functions and foster greater customer engagement, ultimately benefiting overall sales and satisfaction. As a result, MOON Chat stands out as an essential tool for online retailers aiming to enhance their customer experience.

Media

No images available

Media

Integrations Supported

Telegram

Integrations Supported

Telegram
Facebook Messenger
Gomag
Google Merchant Center
Instagram
PrestaShop
Shopify
WhatsApp
WooCommerce
WordPress

API Availability

API Availability

Pricing Information

₦10,000/month
Free to start. Pay 1.5% per successful sale, or choose a ₦10,000 monthly plan or a ₦25,000 quarterly plan.
Free Version

Pricing Information

€39/month
Monthly plans start at €39 and include higher tiers at €79 and €149. Longer commitments may receive discounts; usage limits and included channels vary by plan. Additional setup or channel charges may apply. The Shopify app separately offers a free plan and paid plans.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

DARPHIZ TECHNOLOGIES

Date Founded

2022

Company Location

Nigeria

Company Website

www.darphiz.com

Company Facts

Organization Name

THE MOON Agency

Date Founded

2019

Company Location

Romania

Company Website

moonchat.ro/en/

Categories and Features

eCommerce

Not specified

Categories and Features

AI Chatbots

Not specified

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