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What is eSales?

eSales offers a digital platform designed for Nigerian businesses to streamline their online sales processes, where many transactions start through chat interactions. The service provides merchants with an easily discoverable website, allowing customers to explore and make purchases, complemented by a dedicated Telegram shop that caters to those who prefer chatting during their shopping experience, all while ensuring a cohesive product catalog that works seamlessly with WhatsApp and Instagram. The platform tracks orders and communications within comprehensive customer records, helping merchants distinguish between loyal patrons and occasional buyers, which deepens their insight into consumer habits and purchasing patterns. Moreover, automated follow-up messages are utilized to reconnect with customers who haven’t shopped recently, sending timely reminders without the need for staff intervention. Merchants can start using eSales without any initial investment, paying only a nominal commission of 1.5% on successful transactions, or they can choose a monthly subscription for ₦10,000 or a quarterly option at ₦25,000 to unlock additional features. This adaptable pricing structure ensures that eSales remains a viable option for businesses of all sizes, facilitating growth and enhancing customer engagement in the competitive online marketplace. In essence, eSales empowers merchants to effectively manage their online presence while catering to the diverse preferences of their clientele.

What is Pinch AI?

Pinch AI is an advanced platform aimed at improving post-purchase analytics and addressing fraudulent activities within the e-commerce industry by helping retailers identify and prevent deceptive returns, resale tactics, and other manipulative behaviors. Utilizing machine learning, it analyzes various data sources such as purchase information, return patterns, logistics details, and consumer interactions to assess buyer motives, classify customers, and create tailored return policies that effectively reduce fraud while promoting positive experiences for repeat customers. This cutting-edge solution provides support teams with an in-depth understanding of each client, easily integrates with return management software, warehouse functions, shipping services, and online retail systems, and includes real-time dashboards that track crucial metrics like return rates, operational costs, and instances of abuse. Moreover, its dynamic methodology not only safeguards against dishonest actions but also nurtures customer loyalty by offering personalized rewards and improved return processes specifically designed for reliable buyers, thereby ensuring a balance between security and satisfaction. In a rapidly evolving e-commerce environment, such tools are essential for maintaining a competitive edge and fostering trust among consumers.

Media

No images available

Media

Integrations Supported

Telegram

Integrations Supported

Adobe Commerce
AfterShip
BigCommerce
FedEx Ship Manager
Fishbowl
Happy Returns
Loop
Narvar
SAP Cloud Platform
Salesforce
ShipBob
ShipHero
Shopify
UPS Ready

API Availability

API Availability

Has API

Pricing Information

₦10,000/month
Free to start. Pay 1.5% per successful sale, or choose a ₦10,000 monthly plan or a ₦25,000 quarterly plan.
Free Version

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

DARPHIZ TECHNOLOGIES

Date Founded

2022

Company Location

Nigeria

Company Website

www.darphiz.com

Company Facts

Organization Name

Pinch AI

Date Founded

2023

Company Location

United States

Company Website

www.pinch.ai/

Categories and Features

eCommerce

Not specified

Categories and Features

AI eCommerce

Not specified

eCommerce Tools

Not specified

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