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What is eXperts People 365?

People 365 by Xperts offers a complete HR solution that spans the entire employee lifecycle, from recruitment through retirement. This Microsoft-certified, cloud-based HR and Payroll system seamlessly integrates with Microsoft Dynamics 365 Business Central, catering specifically to organizations in the Middle East and Africa. It is designed to comply with local labor laws, automating each step of the employee experience to enhance compliance and operational efficiency. By optimizing processes from hiring to retirement, this system equips businesses with a powerful framework to effectively manage their workforce, enabling them to adapt and grow in a dynamic environment. Furthermore, its user-friendly interface and robust features make it an ideal choice for organizations looking to modernize their HR operations.

What is Hoot Contact?

Combine different communication channels and utilize skill-based routing to help your agents achieve your vision for customer experience through phone, chat, or email in both inbound and outbound contact center settings. With seamless operation on Microsoft® Azure and compatibility with Microsoft Teams, you can expect fast and reliable service from a trusted provider, along with ongoing support and improvements from our team of Microsoft-certified engineers. This solution can be implemented in just a few weeks, allowing you to address evolving business needs or replace outdated systems, in stark contrast to more complicated CCaaS solutions that may require months for deployment. Avoid paying for features you don’t use, and ensure consistent, tailored customer support available 24/7, which is a significant advantage over many smaller contact center options. The user-friendly, self-service interface enhances your ability to adapt campaigns and contact workflows, empowering managers regardless of whether they operate a small business contact center or a basic help desk for a larger enterprise. Moreover, broaden your communication capabilities to facilitate interactions with colleagues, partners, and prospective customers, fostering enhanced collaboration and productivity across the board. This comprehensive strategy guarantees that your entire organization will reap the rewards of increased connectivity and operational efficiency, ultimately leading to a more cohesive work environment.

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Media

Integrations Supported

Microsoft 365
Microsoft Azure
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft Azure
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$5/month/employee
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Business Experts MEA

Date Founded

2006

Company Location

United Arab Emirates

Company Website

www.bemea.com

Company Facts

Organization Name

Intrado

Company Location

United States

Company Website

www.intrado.com/en/enterprise-collaboration/contact-center/hoot-contact

Categories and Features

Human Resources

360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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