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What is eemaan Deployment Manager?

Effortlessly package and deploy software and configuration updates in seconds with a user-friendly 5-step wizard, which transforms Genesys software and configurations into easily shareable portable packages via an intuitive dashboard. With just a few clicks, you can select the desired location, specific package, and Genesys Application for updates, allowing for customization before hitting 'Go.' The entire process of software download and Genesys configuration updates operates seamlessly in the background. Should anything go awry during deployment, there's no reason to worry—restoring the previous software and configuration is just a click away. Moreover, the deployment process includes an automatic Runbook generator that swiftly produces a comprehensive runbook for the approval process, ensuring a reliable backup plan is always in place. This cutting-edge method not only streamlines the update process but also significantly boosts collaboration and efficiency among your team members, making it easier than ever to stay on top of software management. As a result, your team's productivity can see a marked improvement with minimal effort required.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Genesys Cloud CX
Pointel DCCM

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

eemaan

Company Location

United Kingdom

Company Website

www.eemaan.com/products/deployment

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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