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What is efluid?

efluid acts as a versatile and all-encompassing platform for customer management, specifically designed to cater to the distinct requirements of businesses operating in the utility sector. This innovative solution enables providers of energy, water, and heating services to manage the entire technical lifecycle effectively while keeping a comprehensive perspective on customer interactions. By employing a component-based architecture, efluid integrates various functional aspects within complex systems, ensuring smooth connectivity between front and back office functions. This design fosters extensive customization options, allowing organizations to adjust workflows and regulations to suit their unique needs. With its solid and adaptable framework, efluid ensures reliability within complicated information networks. Furthermore, it features significant configurability, empowering utilities to oversee multiple services such as electricity, gas, urban heating, and water, all while efficiently managing intricate billing processes and meter readings through both back-office operations and remote functionalities. The adaptability of efluid not only optimizes operational efficiency but also significantly boosts customer satisfaction by delivering personalized solutions tailored to their specific needs, ultimately driving loyalty and engagement.

What is IMS Utility Billing?

The IMS Utility Billing system is recognized as a highly versatile and all-encompassing billing solution that caters to the needs of both public and private utility providers. Its design prioritizes user experience, effectively accommodating smaller clients with a few hundred accounts while also providing the strength necessary for larger organizations managing thousands of accounts. The system's ability to manage customer information is virtually boundless, which contributes to its popularity among various utility companies. It can handle a wide array of metered services such as water, sewer, electricity, and gas, along with additional charges like pest control fees, late payment penalties, and assessments. Standard billing forms are included, featuring both laser bill cards and letter statements, and there is an option to create customized bill formats for an additional fee. A new module has been added that enhances its capabilities by allowing the printing of POSTNET Bar Codes on letter laser statements, which notably cuts down on costs for large mail distributions. Moreover, the IMS Utility Billing system integrates effortlessly with many handheld meter readers, facilitating quick and effective data entry for meter readings. Overall, this system merges flexibility and efficiency, making it an exceptional option for diverse utility billing requirements, while also ensuring that it can adapt to the evolving needs of its users over time.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

efluid

Company Location

France

Company Website

www.efluid.com

Company Facts

Organization Name

Information Management Services

Company Location

United States

Company Website

www.ims-florida.com/imsub.php4

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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