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What is efluid?

efluid acts as a versatile and all-encompassing platform for customer management, specifically designed to cater to the distinct requirements of businesses operating in the utility sector. This innovative solution enables providers of energy, water, and heating services to manage the entire technical lifecycle effectively while keeping a comprehensive perspective on customer interactions. By employing a component-based architecture, efluid integrates various functional aspects within complex systems, ensuring smooth connectivity between front and back office functions. This design fosters extensive customization options, allowing organizations to adjust workflows and regulations to suit their unique needs. With its solid and adaptable framework, efluid ensures reliability within complicated information networks. Furthermore, it features significant configurability, empowering utilities to oversee multiple services such as electricity, gas, urban heating, and water, all while efficiently managing intricate billing processes and meter readings through both back-office operations and remote functionalities. The adaptability of efluid not only optimizes operational efficiency but also significantly boosts customer satisfaction by delivering personalized solutions tailored to their specific needs, ultimately driving loyalty and engagement.

What is Salesforce Energy & Utilities Cloud?

Salesforce Energy & Utilities Cloud is a comprehensive solution designed to revolutionize the operations of energy providers and utilities, enhancing customer engagement and promoting sustainability initiatives. Powered by the Einstein 1 Platform, it features AI-driven automation, real-time analytics, and specialized industry tools that streamline workflows across sales, service, and field operations. A key highlight is the Smart Utility Contact Center, which provides agents with intuitive resources and in-depth customer insights, while also offering a self-service portal for customers to manage their bills, enroll in diverse programs, and access various services. Furthermore, the platform incorporates industry-tailored Configure, Price, and Quote (CPQ) functionalities that ensure accurate quoting and effective order management, along with features aimed at fostering personalized customer interactions and targeted sales strategies. To enhance operational efficiency, it includes a robust data architecture, AI-optimized workspaces for both agents and field workers, and advanced work and asset management capabilities, all of which contribute to increased productivity and better service delivery. This powerful platform not only represents a major advancement in the digital transformation of the energy sector but also positions utilities to adapt more swiftly to evolving market demands and customer expectations. Overall, its innovative approach equips energy providers with the tools necessary to thrive in a competitive landscape.

Media

Media

Integrations Supported

CloudHub
Salesforce
Salesforce Data Cloud
Slack
Tableau

Integrations Supported

CloudHub
Salesforce
Salesforce Data Cloud
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

efluid

Company Location

France

Company Website

www.efluid.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

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