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What is empathy.co?

Empathy.co stands at the forefront of Commerce Search and Discovery, championing ethical practices in the retail sector. With a dedicated team of 200 developers and engineers, Empathy.co empowers retail brands to deliver outstanding and reliable shopping experiences. The Empathy Platform is leveraged by top companies to transform their search functionalities, providing not only quick and relevant search results but also flexibility and complete control over the user experience. Its microservices are specifically crafted to enhance customer intimacy and transparency. The conversational search engine boasts a language-agnostic architecture complemented by engaging UI components. Additionally, the platform is user-friendly and visually appealing, equipped with robust analytics and merchandising tools, including the Empathy Playboard. Esteemed brands such as Carrefour, Kroger, Inditex, and Vodafone place their trust in our innovative solutions, ensuring they remain competitive in a rapidly evolving market. This commitment to excellence and customer satisfaction sets Empathy.co apart in the industry.

What is Marsview?

Numerous developers and customer experience teams utilize Marsview APIs to integrate conversation intelligence into their voice, video, and chat applications. Through collaboration, we can transform the digital conversation landscape for the better. By leading the charge in innovation, we can elevate your business into the future by delivering outstanding conversational intelligence and analytics to our users. Our advanced virtual agents execute tasks and address inquiries in a manner that feels organic and human-like. They effectively identify user intents, enabling them to provide in-call support, trigger on-screen actions, handle call outcomes, and summarize discussions. Moreover, these APIs extract actionable insights from every interaction across diverse channels, ensuring that every customer engagement is captured. With Marsview's all-encompassing suite of language, speech, vision, and empathy APIs, you can swiftly deploy customized AI solutions at scale with impressive assurance. Furthermore, our system guarantees that the most pertinent responses to inquiries are delivered while also recommending the best subsequent actions to undertake, thereby enhancing the overall user experience. Together, we can revolutionize the way businesses engage with their customers through intelligent conversation.

Media

Media

Integrations Supported

Integrations Supported

Agora
Amazon Web Services (AWS)
Google Cloud Platform
Microsoft 365
Twilio
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$9.99 per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

empathy.co

Date Founded

2012

Company Location

Spain

Company Website

empathy.co

Company Facts

Organization Name

Marsview

Company Location

United States

Company Website

marsview.ai/

Categories and Features

eCommerce Search

Not specified

Categories and Features

Content Moderation

Not specified

Speech Analytics

Not specified

Speech to Text

Not specified

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