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What is empathy.co?

Empathy.co stands at the forefront of Commerce Search and Discovery, championing ethical practices in the retail sector. With a dedicated team of 200 developers and engineers, Empathy.co empowers retail brands to deliver outstanding and reliable shopping experiences. The Empathy Platform is leveraged by top companies to transform their search functionalities, providing not only quick and relevant search results but also flexibility and complete control over the user experience. Its microservices are specifically crafted to enhance customer intimacy and transparency. The conversational search engine boasts a language-agnostic architecture complemented by engaging UI components. Additionally, the platform is user-friendly and visually appealing, equipped with robust analytics and merchandising tools, including the Empathy Playboard. Esteemed brands such as Carrefour, Kroger, Inditex, and Vodafone place their trust in our innovative solutions, ensuring they remain competitive in a rapidly evolving market. This commitment to excellence and customer satisfaction sets Empathy.co apart in the industry.

What is Siena?

A customer service solution powered by AI yet infused with human warmth. This autonomous chat platform specifically designed for enterprises combines remarkable human understanding with intelligent automation, transforming the way businesses engage with their customers and streamline their operations. Deliver remarkable conversational assistance that creates memorable experiences for your clients. Enhance your brand identity by crafting distinct AI Personas that truly connect with your target audience, fostering deeper relationships and loyalty. This innovative approach not only elevates customer satisfaction but also positions your brand as a leader in customer care.

Media

Media

Integrations Supported

Facebook
Facebook Messenger
Flip
GPT-4
Gmail
Gorgias
Instagram
Intercom
Recharge
Shopify
Skio
WhatsApp
X (Twitter)
Zendesk
iMessage

Integrations Supported

Facebook
Facebook Messenger
Flip
GPT-4
Gmail
Gorgias
Instagram
Intercom
Recharge
Shopify
Skio
WhatsApp
X (Twitter)
Zendesk
iMessage

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

empathy.co

Date Founded

2012

Company Location

Spain

Company Website

empathy.co

Company Facts

Organization Name

Siena

Date Founded

2023

Company Location

United States

Company Website

www.siena.cx/

Categories and Features

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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