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What is iAdvize ?
Allow your customers to interact with your brand in a way that mimics their conversations with friends and family. iAdvize offers an exceptional messaging experience that integrates various channels for your visitors. This enables customers and potential clients to connect with your brand effortlessly through their preferred mediums, whether it be text, voice, or video. Ensure that your visitors are promptly directed to the most appropriate responders. The ibbü product specialists, in conjunction with your in-store sales personnel, service advisors, and AI-powered chatbots, work in perfect harmony to support your customers at every stage of their shopping journey. By leveraging the combined strengths of human talent and AI technology, you can significantly enhance your response capabilities with our sophisticated chatbots and the ibbü, your on-demand sales force. Our committed teams are ready to assist you in crafting a conversational strategy that is not only efficient but also customized to meet your unique objectives while remaining budget-friendly. You can also arrange for a tailored demonstration of our conversational platform to explore how it can aid in reaching your business goals while simultaneously boosting customer satisfaction. This seamless integration of technology and personal interaction is poised to transform your customer engagement approach.
What is Medallia Concierge?
Medallia Concierge, previously known as Zingle, offers a sophisticated messaging platform that leverages text and in-app communication to enhance the experiences of both customers and employees, ultimately fostering brand loyalty. By engaging customers with tailored interactions, you can cultivate loyalty and satisfaction. Utilizing AI-driven personalized offers can significantly boost your sales efforts. Additionally, you can uncover valuable insights that promote operational efficiency.
Implementing personalized two-way messaging allows you to cater to customer preferences and requirements in real-time. This proactive communication strategy encourages feedback through various channels, including SMS, web chat, and social media platforms like Facebook Messenger. By monitoring interactions as they happen, you can identify areas for enhancement and adapt accordingly. Furthermore, Medallia's integration with leading CRM systems and customer service applications ensures a seamless flow of information. With advanced segmentation capabilities, businesses can also tailor their services to meet the unique needs of different customer groups, fostering a distinct brand identity. This holistic approach not only strengthens customer relationships but also drives long-term success.
Integrations Supported
AT Internet
Automat Conversational Marketing
CROSS-CRM
Commanders Act
Facebook
FuseCommander
Google Analytics
Hapi
ItsAlive
Kameleoon
Integrations Supported
AT Internet
Automat Conversational Marketing
CROSS-CRM
Commanders Act
Facebook
FuseCommander
Google Analytics
Hapi
ItsAlive
Kameleoon
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$179 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
iAdvize
Date Founded
2010
Company Location
France
Company Website
www.iadvize.com/en/
Company Facts
Organization Name
Medallia
Date Founded
2001
Company Location
United States
Company Website
www.medallia.com/products/concierge/
Categories and Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win