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Ratings and Reviews 159 Ratings

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What is iFlyChat?

Engage in real-time conversations to foster community and boost your site's appeal effortlessly. With iFlyChat, websites can skip the hassle of setting up their own chat servers, as the entire chat infrastructure is managed by iFlyChat's servers. Thanks to our onCloud technology, users can enjoy quicker chat interactions. You have the flexibility to create both public and private rooms for connecting with your customers and website users. Additionally, chatting and browsing can occur at the same time, enhancing user experience. You can also make your chat platform more engaging and expansive by embedding it on your site, and the CSS customization options allow for a fully tailored look. This seamless integration not only improves communication but also encourages a more interactive environment for all users.

What is LiveAgent?

LiveAgent is an all-in-one help desk and live chat solution that consolidates all your customer interactions into a unified hybrid ticketing platform, making everything easy to access and manage. It leverages a universal inbox, live chat in real time, an autonomous AI chatbot, an integrated call center, and a strong customer self-service portal. With numerous features like advanced automation rules, tags, and over 200 integrations, LiveAgent delivers powerful customer service software suitable for businesses of every size. Additionally, LiveAgent offers the fastest chat widget available today. Serving more than 150 million users globally, including brands such as BMW, Yamaha, Huawei, and Oxford University, LiveAgent is trusted worldwide. Join the hundreds of happy clients using LiveAgent to provide outstanding customer support. Try it free for 30 days—no credit card needed.

Media

Media

Integrations Supported

WordPress
Akita
Braintree
Chatterbox
Constant Contact Lead Gen & CRM
CoreCommerce
Easyflow
EdgeTier
Firmao CRM
GoDaddy Website Builder
InsertChat
Klaus
Mailshake
Post Affiliate Pro
QEval
Quickwork
Revamp CRM
Slaask
Stackreaction
web.com

Integrations Supported

WordPress
Akita
Braintree
Chatterbox
Constant Contact Lead Gen & CRM
CoreCommerce
Easyflow
EdgeTier
Firmao CRM
GoDaddy Website Builder
InsertChat
Klaus
Mailshake
Post Affiliate Pro
QEval
Quickwork
Revamp CRM
Slaask
Stackreaction
web.com

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iFlyLabs

Date Founded

2013

Company Location

United States

Company Website

iflychat.com

Company Facts

Organization Name

Quality Unit

Date Founded

2004

Company Location

Slovakia

Company Website

www.liveagent.com/

Categories and Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

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