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What is iFlyChat?

Engage in real-time conversations to foster community and boost your site's appeal effortlessly. With iFlyChat, websites can skip the hassle of setting up their own chat servers, as the entire chat infrastructure is managed by iFlyChat's servers. Thanks to our onCloud technology, users can enjoy quicker chat interactions. You have the flexibility to create both public and private rooms for connecting with your customers and website users. Additionally, chatting and browsing can occur at the same time, enhancing user experience. You can also make your chat platform more engaging and expansive by embedding it on your site, and the CSS customization options allow for a fully tailored look. This seamless integration not only improves communication but also encourages a more interactive environment for all users.

What is Qiscus?

Elevate your customer engagement strategy by utilizing over 20 channels within a single platform, ensuring an outstanding experience through Qiscus. Transform potential leads into actual conversions, resolve complaints swiftly, and effectively promote your offerings with our integrated features. A cohesive dashboard merges channels such as WhatsApp, Facebook, Instagram, and LiveChat, enabling seamless interaction management. Incorporate a chat widget into your website and mobile applications for effortless customer access. Acquire in-depth insights into your customers, agents, and communication channels through extensive analytics. Our platform also supports integration with various systems to enhance automation and drive growth. Countless businesses have successfully catered to millions of customers with Qiscus' cutting-edge solutions, distinguishing themselves in a competitive market. By fostering customer trust throughout their journey, you can minimize lead leakages and enhance response times. Welcome your customers onto a unified platform, efficiently managing their profiles with robust CRM tools. Address inquiries, highlight your products, and organize customer data through CRM and tagging for improved management. Additionally, facilitate efficient support with a multichannel inbox that bolsters overall communication. This comprehensive strategy not only refines customer interactions but also significantly enhances brand loyalty, creating lasting relationships. Ultimately, leveraging these capabilities will empower your business to thrive in an increasingly digital world.

Media

Media

Integrations Supported

BuddyBoss
Facebook
Facebook Messenger
Google Business Messages
Google Play
Instagram
LINE
LiveChat
Microsoft Teams
Telegram
WhatsApp
WordPress
X (Twitter)
YouTube
Zalo

Integrations Supported

BuddyBoss
Facebook
Facebook Messenger
Google Business Messages
Google Play
Instagram
LINE
LiveChat
Microsoft Teams
Telegram
WhatsApp
WordPress
X (Twitter)
YouTube
Zalo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

iFlyLabs

Date Founded

2013

Company Location

United States

Company Website

iflychat.com

Company Facts

Organization Name

Qiscus

Company Location

Indonesia

Company Website

www.qiscus.com/id

Categories and Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Community

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Categories and Features

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

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