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What is iVAC?

Genesis iVAC combines powerful database information retrieval functionalities with flexible plotting and report generation capabilities. This all-encompassing data and knowledge management solution is designed to perform data quality assessments, enable data manipulation, and assimilate various databases seamlessly. Once the data is refined, it opens the door to a variety of analytical opportunities, providing crucial insights for business intelligence. As an integrated tool, Genesis iVAC reveals the hidden potential of your data, making it adaptable to diverse database environments. Its compatibility with most popular reporting systems, along with the ability to customize for others, significantly enhances user interaction. By maximizing the utility of existing data, it supports more strategic management decisions. Furthermore, the web-enabled dashboard feature allows users to monitor data from remote locations, enhancing accessibility and collaboration. This capability not only streamlines workflows but also promotes a more informed decision-making process among team members, ultimately driving better business outcomes.

What is Genesys Cloud EX?

Genesys Cloud EX is an innovative platform designed to elevate the experiences of employees in contact centers and organizations that prioritize customer engagement. By integrating powerful workforce engagement management (WEM) tools, it streamlines key operations such as scheduling, performance tracking, and skill development. With the help of AI-driven insights, supervisors can identify areas for improvement while providing customized coaching and growth opportunities for their teams. The platform encourages a collaborative, transparent, and supportive work environment through intuitive dashboards and integrated communication tools. Its cloud-based architecture not only enhances productivity and boosts employee morale but also guarantees excellent customer service, making it an essential resource for contemporary businesses. Furthermore, Genesys Cloud EX’s commitment to ongoing development and employee engagement establishes a new benchmark for both staff and customer satisfaction, ultimately driving success in the competitive market.

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Media

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Integrations Supported

5X
Cognigy.AI
Genesys Cloud CX
Kore.ai

Integrations Supported

5X
Cognigy.AI
Genesys Cloud CX
Kore.ai

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genesis Petroleum Technologies

Date Founded

2005

Company Location

Australia

Company Website

www.genesispetroleum.com.au/products-solutions/

Company Facts

Organization Name

Genesys

Date Founded

1990

Company Location

United States

Company Website

www.genesys.com/genesys-cloud-ex

Categories and Features

Oil and Gas

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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