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What is iVAC?

Genesis iVAC combines powerful database information retrieval functionalities with flexible plotting and report generation capabilities. This all-encompassing data and knowledge management solution is designed to perform data quality assessments, enable data manipulation, and assimilate various databases seamlessly. Once the data is refined, it opens the door to a variety of analytical opportunities, providing crucial insights for business intelligence. As an integrated tool, Genesis iVAC reveals the hidden potential of your data, making it adaptable to diverse database environments. Its compatibility with most popular reporting systems, along with the ability to customize for others, significantly enhances user interaction. By maximizing the utility of existing data, it supports more strategic management decisions. Furthermore, the web-enabled dashboard feature allows users to monitor data from remote locations, enhancing accessibility and collaboration. This capability not only streamlines workflows but also promotes a more informed decision-making process among team members, ultimately driving better business outcomes.

What is Pointel Genesys Configuration Management Solution?

Pointel's Configuration Management Solution is a web-based application that provides comprehensive oversight of your Genesys system. It promptly identifies any modifications within your Genesys configuration landscape. Additionally, it offers functionalities for auditing, importing/exporting data, and snapshotting/restoring, coupled with alert notifications. Pointel CMS systematically records all alterations in your contact center and presents this data visually, enabling users to swiftly grasp any adjustments made to their Genesys Configuration Management Environment. Recognizing what modifications have occurred and the individuals responsible is crucial for effective management. Audit reports generated by CMS provide in-depth details, including the username of the individual who executed the change, the timestamp of the alteration, alongside both the new and old values. Furthermore, it allows for the restoration of specific parameter or KVP level changes, or even the complete application to a previous state, ensuring flexibility and control over your configurations. This capability is essential for maintaining the integrity and functionality of your system.

Media

Media

Integrations Supported

Genesys Cloud CX
Pointel DCCM

Integrations Supported

Genesys Cloud CX
Pointel DCCM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Genesis Petroleum Technologies

Date Founded

2005

Company Location

Australia

Company Website

www.genesispetroleum.com.au/products-solutions/

Company Facts

Organization Name

Pointel

Date Founded

1999

Company Location

United States

Company Website

www.pointel.com/solutions/cms/

Categories and Features

Oil and Gas

Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management

Categories and Features

Change Management

Approval Workflow
Audit Trail
Automated Notifications
Change Calendar
Change Planning
Compliance Management
Prioritization
Release Management
Task Management
Tracking & Reporting
Training Management

CMDB

Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping

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