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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is KSS Call Manager?

At the heart of KSS Call Manager lies an advanced call processor that diligently records the specifics of each call. This wealth of data can be converted into a variety of reports and visual metrics on screens, which significantly boosts organizational efficiency. Moreover, engaging wallboards can display call statistics alongside relevant business information. Users have the capability to control automatic dialing and call answering through their computer interface, providing immediate access to caller details even before the conversation starts. With a mere click, navigating through applications, call information, and business insights becomes highly efficient. While the option to record calls is vital, an effective system for searching and replaying those recordings holds equal importance. The KSS call playback feature enables users to locate calls easily by date and time, extension, or the caller's number, facilitating smooth retrieval. Additionally, the Notes feature allows users to append annotations and keywords right after a call, making future searches much simpler. In today’s dynamic business landscape, call recording is an essential resource for any organization aiming for heightened efficiency and accountability. Ultimately, KSS Call Manager provides a holistic range of tools designed to empower businesses in refining their communication strategies and improving overall performance. By leveraging such functionalities, organizations can ensure that their communication processes are not only effective but also adaptable to evolving demands.

Media

Media

Integrations Supported

Active Directory
Calabrio Call Recording
Fiserv
Freshdesk
HubSpot CRM
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
ServiceNow
Verint Community
Zendesk
eGain Knowledge+AI

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Kelmar Software Solutions

Company Location

United Kingdom

Company Website

www.kelmar-software.com

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Call Center

Call Logging
Call Recording
Campaign Management
Real-time Chat
Reporting/Analytics

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