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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Next9?

Next9.ai provides an advanced centralized dashboard designed to streamline and enhance on-call operations for engineering teams. By eliminating the cumbersome tasks of data gathering and manual reporting, Next9.ai allows teams to respond to incidents more swiftly and efficiently. Prioritizing user experience and operational effectiveness, this platform offers a variety of powerful features that assist engineers in focusing on critical issues while alleviating the load of administrative responsibilities. It also supports seamless incident tracking and resolution, ensuring smooth handovers during shift changes, which promotes improved teamwork among members. Furthermore, Next9.ai empowers teams with essential tools to make quick, data-driven choices, significantly increasing overall efficiency and fostering a proactive work environment. As a result, teams are better equipped to handle challenges and drive continuous improvement in their processes.

Media

Media

No images available

Integrations Supported

Active Directory
Calabrio Call Recording
FIS Telephone Banking
Fiserv
Freshdesk
HubSpot CRM
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Oracle Siebel CRM
Salesforce
Sugar Connect
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$5 per user/month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Next9

Date Founded

2024

Company Location

United States

Company Website

www.next9.ai/

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Dashboard

Not specified

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