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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Okay?

There is no need to develop your own analytics pipeline or determine which metrics for developer productivity are crucial. Our platform offers a streamlined solution that combines ingestion, modeling, and exploration into a unified system. Okay comes with pre-built dashboards that identify obstacles like overwhelming meeting schedules, prolonged or unresolved code reviews, and after-hours notifications that can lead to employee fatigue. You can set up custom alerts with adjustable thresholds, enabling you to tackle these challenges proactively before they worsen. With Okay, you avoid the complications of transferring or reconciling data since we integrate seamlessly with your current tools, preventing the redundancy of information related to teams and projects. You can also evaluate your calendar events to better understand meeting frequencies and interview commitments, as well as gain insights into your team's paging activity during and after regular working hours. Moreover, you can draw metrics related to pull requests and other elements of the codebase, providing a thorough perspective on productivity. Ultimately, Okay equips teams to concentrate on what is truly important—boosting both efficiency and employee well-being, while fostering a more balanced work environment. By addressing these concerns, teams can enhance their overall performance and cultivate a healthier workplace atmosphere.

Media

Media

Integrations Supported

Calabrio Call Recording
EpicCare EMR
Fiserv
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
Salesforce
ServiceNow
Sugar Connect
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

PagerDuty

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Okay

Date Founded

2019

Company Location

United States

Company Website

www.okayhq.com

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Dashboard

Not specified

IT Project Management

Not specified

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