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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is TeamsDashboard?

TeamsDashboard provides a dynamic interface for monitoring presence and availability within Microsoft Teams by pulling real-time status updates from Microsoft 365 via the Graph API, all presented on a single, user-friendly screen that requires no installation, agents, or changes to firewall settings. It boasts four unique display options—Cards, Compact, Minimal, and List—each equipped with smart filters that categorize users by department, location, and job title, enabling IT administrators, team leaders, and executives to quickly identify who is available, engaged in calls, or participating in meetings. This solution is perfect for numerous uses, such as office wallboards, lobby displays, mobile dashboards for teams on duty, service desk dispatcher interfaces, and tracking the status of Teams Phone calls. The installation is straightforward, taking under five minutes, and adheres to GDPR regulations with data hosting based in Germany. Furthermore, it allows for MSAL enterprise authentication and is accessible on any device featuring a web browser, including desktops, tablets, mobile phones, and TV displays. With pricing starting at €4.25 per user each month, TeamsDashboard offers a 14-day free trial, allowing organizations to only license active users rather than the entire Microsoft 365 tenant, thus ensuring a scalable and economical choice for businesses of any size. Moreover, its versatility and ease of use make it an attractive option for organizations looking to enhance their communication and collaboration capabilities.

Media

Media

Integrations Supported

FIS Telephone Banking
Freshdesk
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
Oracle Siebel CRM
Sage CRM
Salesforce
ServiceNow
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

3CX
Microsoft 365
Microsoft Teams

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$4.25/month
per User
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

SSIG-IT GmbH

Date Founded

2019

Company Location

Germany

Company Website

www.ssig-it.com

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Dashboard

Interactive
Private Dashboards
Public Dashboards
Scorecards

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Wallboard
4.3 out of 5 stars