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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Telecoms World?

Enhance your company's visibility with a diverse array of unique business phone numbers, suitable for both national outreach and local engagement. Our premium network seamlessly connects these numbers, ensuring that incoming calls can reach any UK landline or mobile device without a hitch. To further improve your team's productivity, we offer a range of broadband solutions that provide a fast and stable internet connection, delivering maximum speed straight to your premises. With our dedicated business network, you can count on increased reliability as your data flows smoothly. We oversee the entire transition process, ensuring that switching to our internet service is effortless and supported by our outstanding customer service team. Our intuitive online portal allows agents to manage their mobile or landline numbers effortlessly, enabling them to take calls from a queue or hunt group with ease. Additionally, the management interface features real-time wallboard analytics, allowing you to track calls and evaluate agent performance effectively. This comprehensive oversight of your communication system not only aids in ongoing enhancements but also empowers you to make informed decisions that drive your business forward. By equipping your team with the right tools and insights, you can foster a more efficient and responsive customer service environment.

Media

Media

Integrations Supported

Active Directory
EpicCare EMR
FIS Telephone Banking
Fiserv
Freshdesk
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Microsoft Excel
Oracle Cloud Infrastructure
Oracle Siebel CRM
SAP Cloud Platform
Sage CRM
Verint Community
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Telecoms World

Date Founded

2002

Company Location

United Kindom

Company Website

www.telecomsworld.com

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Business VoIP

Not specified

Call Forwarding

Not specified

Cloud PBX

Not specified

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