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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Touchway?

Innovative software solutions for deploying self-service kiosks, interactive information stations, and multitouch applications play a crucial role in contemporary communication strategies. These systems not only assist in crafting and managing digital signage screens that boost employee engagement and refine internal communication but also streamline the planning and monitoring of content to ensure that messages are both clear and impactful. In the realms of marketing and sales, such software facilitates the creation, storage, and dissemination of modular, interactive presentations, enabling businesses to present their offerings effectively. It also allows for the distribution and accessibility of these presentations across mobile devices, expanding their reach to a broader audience. Customized software solutions are available for configuring and managing guest pads and visitor tablets, which are particularly beneficial in the hospitality industry and at exhibitions. Additionally, hybrid applications and dashboards provide an efficient means of integrating real-time data for business purposes. Touchway concierge solutions, in particular, deliver intuitive kiosk software aimed at enhancing self-service reception experiences for visitors, participants, employees, residents, and guests. This technology is widely utilized in digital welcome desks across various settings, including corporate offices, seminars, and conferences, fundamentally changing how organizations engage with their stakeholders. As technology continues to evolve, the importance of these solutions in fostering seamless interactions and improving overall communication will only grow.

Media

Media

Integrations Supported

Active Directory
EpicCare EMR
FIS Telephone Banking
Fiserv
Freshdesk
HubSpot CRM
IBM Cloud
Microsoft Excel
Oracle Cloud Infrastructure
Oracle Siebel CRM
Sage CRM
Salesforce
Sugar Connect
Verint Community
eGain Knowledge+AI

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Touchway

Company Location

Switzerland

Company Website

www.touchway.com/en/

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Digital Signage

Remote Display Management
Visual Editor

Kiosk

Digital Signature
Touch Screen

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