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What is iVision Plus?

iVision Plus Cisco wallboards significantly boost agent performance by presenting real-time performance metrics in an innovative and visually appealing manner. With iVision Plus, users can tap into dynamic Cisco contact center wallboards that display real-time statistics and metrics focusing on both individual and team accomplishments. Ditch the old-fashioned, clunky wallboard designs and welcome the striking aesthetics of NextGen wallboards. The gamification elements embedded within iVision wallboards motivate agents to enhance their productivity. These HTML5 wallboards not only guarantee an exceptional user experience but are also designed to be responsive across various devices. Furthermore, the call center wallboard software allows users to set KPI thresholds, enabling performance monitoring and prompt intervention when thresholds are crossed, even during times of inactivity. By delivering real-time digital signage to all employees, organizations can expect a marked increase in efficiency and productivity, as staff will no longer waste precious time gathering operational insights. This seamless access to information not only boosts engagement but also fosters a more knowledgeable and proactive workforce, ultimately driving better results for the organization.

What is Wallboard ?

Wallboard provides the capability to design digital signage content and solutions tailored to your specific requirements. Its integrated content creation features make it simple to assemble your presentation directly from the cloud. You can create a digital menu board linked to your point-of-sale system, an engaging interactive screen for retail environments, corporate communication displays to boost employee engagement, or virtually any other concept you can envision. Additionally, Wallboard's versatility means that the possibilities for creative applications are virtually limitless.

Media

Media

Integrations Supported

Active Directory
Calabrio Call Recording
EpicCare EMR
Freshdesk
HubSpot Customer Platform
IBM Cloud
Microsoft Dynamics 365
Oracle Cloud Infrastructure
Oracle Health Ambulatory EHR
Oracle Siebel CRM
SAP Cloud Platform
ServiceNow
Zendesk
Zoho CRM
eGain Knowledge+AI

Integrations Supported

Google

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com

Company Facts

Organization Name

Wallboard

Date Founded

2012

Company Location

United States

Company Website

wallboard.us

Categories and Features

Dashboard

Data Source Integrations
Functions / Calculations
KPIs
Public Dashboards
Scorecards
Widgets

Digital Signage

Content Scheduling
Media Library
Remote Deployment
Remote Display Management

Categories and Features

Content Management

Audio Content
Customizable Templates
Image Editor
Text Editor
Version Control
Video Content
Website Management

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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