inSided
5.0 out of 5 starsDiscourse
5.0 out of 5 starsRatings and Reviews 1 Rating
Ratings and Reviews 1 Rating
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What is inSided?
inSided stands out as the leading Community Platform tailored for Customer Success and Support. By utilizing our Community, Knowledge Base, and In-Product Support offerings, you can effectively minimize customer churn, decrease call volumes, and enhance your product development process. These tools empower businesses to foster deeper connections with their customers while addressing their needs more efficiently.
What is Discourse?
Free open-source forum software enables you to create searchable discussions with your customers, loyal supporters, and colleagues. It allows for the development of a self-service resource hub that includes answers to common queries, thought-provoking ideas, and important conversations. Thanks to our automated trust system, every member of the community can help nurture constructive discussions. You can customize the design to match your style, integrate with your favorite services, and cultivate the community you desire, all while boosting user interaction. This platform not only enhances communication but also empowers users to actively participate and share their insights.
Integrations Supported
Common Room
Slack
Stackreaction
Zendesk
Blotout
Gainsight
Integrations Supported
Common Room
Slack
Stackreaction
Zendesk
AppWise
Aritic Desk
Aritic Swarm
Discord
API Availability
API Availability
Pricing Information
$900 per month
Free trial available
Free Trial Offered?
Pricing Information
$100 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
inSided
Date Founded
2010
Company Location
Netherlands
Company Website
www.insided.com
Company Facts
Organization Name
Discourse
Date Founded
2013
Company Location
USA
Company Website
www.discourse.org
Categories and Features
Churn Prevention
Not specified
Community
Content Management
Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Feedback Collection
Gamification
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Customer Success
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Community
Content Moderation
Discussions / Forums
Member Directory