inSided
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What is inSided?
inSided stands out as the leading Community Platform tailored for Customer Success and Support. By utilizing our Community, Knowledge Base, and In-Product Support offerings, you can effectively minimize customer churn, decrease call volumes, and enhance your product development process. These tools empower businesses to foster deeper connections with their customers while addressing their needs more efficiently.
What is Glynk?
Glynk serves as a specialized customer support platform tailored for SaaS businesses aiming to integrate knowledge base articles and community responses seamlessly. We have successfully established an online community from the ground up, reaching an impressive milestone of 2,000,000 members. Throughout this journey, we have gained invaluable insights and learned numerous lessons. Creating a vibrant community required us to tackle complex UX challenges, enhance engagement, and improve retention rates. The outcome is a top-tier community platform that truly delivers results. Unlike other solutions, we do not simply present a laundry list of features for sale; instead, we provide a range of effective experiences designed to captivate your audience and cultivate the community you envision. We will accompany you during the crucial phases of your launch and onboarding process to ensure that your members feel welcomed and supported. If building a community is central to your strategy, Glynk is the perfect tool for your needs. Additionally, our focus on user experience means that your members will enjoy a seamless interaction with the platform, fostering a sense of belonging and loyalty.
Integrations Supported
Zendesk
Blotout
CanopyDeploy
Common Room
Findjoo
Freshdesk
Gainsight
HelpHub
Integrations Supported
Zendesk
HubSpot CRM
HubSpot Customer Platform
API Availability
API Availability
Has API
Pricing Information
$900 per month
Free trial available
Free Trial Offered?
Pricing Information
$499
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
On-Site Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
inSided
Date Founded
2010
Company Location
Netherlands
Company Website
www.insided.com
Company Facts
Organization Name
Glynk
Date Founded
2015
Company Location
United States
Company Website
glynk.com
Categories and Features
Churn Prevention
Not specified
Community
Content Management
Content Moderation
Discussions / Forums
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Feedback Collection
Gamification
Customer Service
Alerts / Escalation
Knowledge Base
Performance Metrics
Self Service Portal
Surveys & Feedback
Workflow Management
Customer Success
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Knowledge Management
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Categories and Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Customer Engagement
Analytics
Community Management
Content Syndication
Gamification
Live Chat
Video Content