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What is inTouch?

inTouch is a comprehensive digital messaging platform that centralizes SMS, Email, and RCS communications for businesses seeking efficient, scalable customer engagement. It supports diverse use cases, from promotional campaigns to transactional alerts, with advanced capabilities like audience segmentation, automated workflows, and real-time analytics. The platform includes tools for subscription management, pop-ups, sign-up forms, and secure OTP delivery, ensuring compliance and reliability. Its multi-level account structure is ideal for agencies and enterprise teams, offering dedicated dashboards, user roles, and permission controls for each client. Available through a web interface and robust APIs, inTouch easily connects with external systems and CRMs, making integration smooth and flexible.

What is IntouchSurvey?

Fostering customer loyalty involves understanding the elements that your audience values most about your brand while also being mindful of their evolving expectations. It's critical to discover new pathways within the customer journey that could reveal unfulfilled needs, allowing you to seize every possible opportunity. By analyzing insights from ongoing customer feedback, you can effectively replicate successful strategies and engage new target markets. IntouchSurveyâ„¢ equips multi-location enterprises with the necessary tools to evaluate their brand's performance across diverse sites. Harness advanced predictive analytics to identify which customer experience enhancements generate the most substantial impact on your essential performance metrics. Design an array of tailored workflows intended to optimize reporting, enhance operational efficiency, and encourage proactive measures, thereby strengthening your relationship with customers. Adopting this forward-thinking strategy can lead to a remarkable boost in overall customer satisfaction and loyalty, ultimately contributing to your brand's long-term success and growth. Additionally, staying attuned to customer feedback allows for continuous improvement and adaptation, which is key in today's fast-paced market landscape.

Media

Media

Integrations Supported

Salesforce
Zapier

Integrations Supported

Salesforce
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

14,50 €
Free Trial Offered?
Free Version

Pricing Information

$199 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

rdcom

Date Founded

2000

Company Location

Italy

Company Website

rdcom.com/en/platform-intouch/

Company Facts

Organization Name

Intouch Insight

Date Founded

1992

Company Location

Canada

Company Website

www.intouchinsight.com/what-we-do/survey-tool/

Categories and Features

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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