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What is interface.ai?

interface.ai is a leading AI banking platform that equips credit unions and community banks with intelligent agents for every major touchpoint. Its Voice AI replaces high call volumes with natural, automated support, consistently handling over half of customer calls without human intervention. Digital Chat AI agents extend this efficiency to online and mobile channels, providing personalized, conversational service while reducing call center strain. Employee AI transforms frontline staff operations by sourcing answers, completing backend tasks, and delivering contextual suggestions, resulting in tenfold productivity improvements. Fraud Prevention AI ensures member safety with advanced caller forensics and real-time threat detection, all without adding friction to the experience. The platform’s 40+ ready-made integrations with banking systems, CRMs, and payment gateways enable rapid deployment and instant operational benefits. interface.ai also offers industry-first performance-based pricing, so institutions only pay when measurable results are achieved. Award-winning managed services ensure seamless onboarding, while customers maintain the ability to make adjustments independently once live. Already trusted by over 100 credit unions and banks, it has supported 1.5 billion conversations and protected 16 million members. By uniting efficiency, security, and member satisfaction, interface.ai empowers financial institutions to innovate without compromise.

What is Bottomline Secure Payments for Banking?

As payment fraud surges to unprecedented heights, it has become increasingly crucial for financial institutions to prioritize their security measures. With numerous customer interaction points available, implementing a continuous risk assessment solution that thoroughly evaluates different channels and payment methods is essential for both protecting revenue and maintaining reputation. Secure Payments for Banking provides real-time, cross-channel protection customized for a variety of payment types. By leveraging advanced machine learning, predictive analytics, and detailed visualization and forensic tools, this proven solution significantly reduces risk exposure while also improving staff efficiency. Used by many of the world's largest financial organizations, it seamlessly integrates with Bottomline’s top-tier payments and cash management systems for swift implementation. With transaction-blocking capabilities, immediate prevention of payment fraud is facilitated, ensuring comprehensive security across all customer engagement platforms and systems. This all-encompassing approach not only safeguards your assets but also builds trust with customers by showcasing a steadfast commitment to their security and well-being. Furthermore, it empowers institutions to stay one step ahead of evolving fraud tactics, ensuring a resilient operational framework.

Media

Media

Integrations Supported

Fiserv

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

interface.ai

Date Founded

2016

Company Location

United States

Company Website

interface.ai

Company Facts

Organization Name

Bottomline

Company Location

United States

Company Website

www.bottomline.com/us/products/bottomline-secure-payments-for-commercial-banking

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Banking

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Not specified

Fraud Detection

Not specified

Online Banking

Not specified

Categories and Features

Fraud Detection

Not specified

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