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What is interface.ai?

interface.ai is a leading AI banking platform that equips credit unions and community banks with intelligent agents for every major touchpoint. Its Voice AI replaces high call volumes with natural, automated support, consistently handling over half of customer calls without human intervention. Digital Chat AI agents extend this efficiency to online and mobile channels, providing personalized, conversational service while reducing call center strain. Employee AI transforms frontline staff operations by sourcing answers, completing backend tasks, and delivering contextual suggestions, resulting in tenfold productivity improvements. Fraud Prevention AI ensures member safety with advanced caller forensics and real-time threat detection, all without adding friction to the experience. The platform’s 40+ ready-made integrations with banking systems, CRMs, and payment gateways enable rapid deployment and instant operational benefits. interface.ai also offers industry-first performance-based pricing, so institutions only pay when measurable results are achieved. Award-winning managed services ensure seamless onboarding, while customers maintain the ability to make adjustments independently once live. Already trusted by over 100 credit unions and banks, it has supported 1.5 billion conversations and protected 16 million members. By uniting efficiency, security, and member satisfaction, interface.ai empowers financial institutions to innovate without compromise.

What is Newgen Online Account Opening?

Elevate your customer acquisition strategies, optimize your expenditures, reduce customer drop-off rates, and deliver an outstanding customer experience by implementing a scalable and user-friendly online account opening solution. This cutting-edge portal-based system is built on a low-code digital automation platform that seamlessly guides users through every step of the account opening journey. Your account opening interface should be intelligent and responsive, allowing customers the flexibility to initiate, pause, and complete their applications across multiple channels while safeguarding their data. Furthermore, empower your team with the necessary tools to effectively upsell and cross-sell products that align with the changing preferences of your customers. This integrated platform proficiently manages a diverse array of offerings, such as savings accounts, checking accounts, certificates of deposit, money market accounts, individual retirement accounts, health savings accounts, and more, accommodating both consumer and business accounts online. Additionally, the software boasts the capability to automatically pre-fill information from identification documents or existing customer databases, significantly improving the user experience and operational efficiency. By harnessing this advanced technology, businesses can cultivate deeper connections with their clients, foster loyalty, and promote sustainable growth over time. Ultimately, investing in such innovative solutions can transform your customer interactions and drive long-term success.

Media

Media

Integrations Supported

Fiserv

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

interface.ai

Date Founded

2016

Company Location

United States

Company Website

interface.ai

Company Facts

Organization Name

Newgen Software

Date Founded

1992

Company Location

India

Company Website

newgensoft.com/solutions/industries/financial-institutions/digital-online-account-opening/

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Banking

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration

Conversational AI

Not specified

Fraud Detection

Not specified

Online Banking

Not specified

Categories and Features

Banking

Not specified

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