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What is journy.io?

Simplify the complexities of analyzing disparate data from various sources to pinpoint areas for revenue enhancement and churn mitigation. By centralizing your product, customer, and subscription data on journy.io, you can reveal ideal customer profiles along with their favored features, allowing for meaningful engagement with your most valuable accounts and users. This platform provides deep insights into critical data points and usage trends that heavily impact acquisition, conversion, expansion, and churn rates. You can also implement automated playbooks customized for both high-potential and lower-potential accounts to meet your targets in conversion, growth, and retention. Moreover, continually refine your strategies to boost their effectiveness over time. Enhance your engagement strategies by seamlessly integrating with third-party applications, making the most of real-time, synchronized product data. journy.io can facilitate email drip campaigns, create sales tasks in your CRM, initiate in-app onboarding processes, or deliver notifications to your team through Slack, ensuring that your engagement efforts are both synchronized and timely. This comprehensive suite of features enables you to adopt a more integrated and effective approach to customer relationship management, ultimately leading to improved results and sustained growth.

What is PwC Customer Link?

Customer Link, developed by PwC, functions as a comprehensive customer data platform that merges your internal data with extensive external data sourced from PwC, offering a well-rounded 360° view of your customers. Elevate the customer experience with insights that surpass those provided by conventional platforms. Maintain a consistent and personalized engagement across multiple channels and devices, ensuring that your customers’ needs are effectively met. Discover a dynamic and thorough customer profile that adapts to changing demands while emphasizing actionable moments through strategic call-to-action prompts. Utilize PwC’s advanced AI and machine learning technologies to build a unified understanding of individuals, households, and key consumer segments. Gain better visibility into your spending patterns, the effectiveness of various channels, and the outcomes of customer interactions, enabling you to spot potential inefficiencies and reveal new opportunities for significant returns. This integrated strategy not only optimizes your resources but also fosters more informed decision-making in your customer engagement initiatives, paving the way for sustained growth and enhanced loyalty. By harnessing these insights, companies can better align their offerings with customer expectations, ultimately leading to improved satisfaction and retention.

Media

Media

Integrations Supported

Appcues
Brevo
Buffer
Chargebee
Discord
Google Cloud BigQuery
HubSpot Customer Platform
JavaScript
Leadfeeder
Loom
Miro
Pipedrive
Python
Recurly
Retool
Ruby
Snowflake
Stripe
Zapier
Zoho CRM

Integrations Supported

Appcues
Brevo
Buffer
Chargebee
Discord
Google Cloud BigQuery
HubSpot Customer Platform
JavaScript
Leadfeeder
Loom
Miro
Pipedrive
Python
Recurly
Retool
Ruby
Snowflake
Stripe
Zapier
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

€200 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

journy.io

Date Founded

2019

Company Location

Belgium

Company Website

www.journy.io

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/customer-link.html

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

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