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What is journy.io?

Simplify the complexities of analyzing disparate data from various sources to pinpoint areas for revenue enhancement and churn mitigation. By centralizing your product, customer, and subscription data on journy.io, you can reveal ideal customer profiles along with their favored features, allowing for meaningful engagement with your most valuable accounts and users. This platform provides deep insights into critical data points and usage trends that heavily impact acquisition, conversion, expansion, and churn rates. You can also implement automated playbooks customized for both high-potential and lower-potential accounts to meet your targets in conversion, growth, and retention. Moreover, continually refine your strategies to boost their effectiveness over time. Enhance your engagement strategies by seamlessly integrating with third-party applications, making the most of real-time, synchronized product data. journy.io can facilitate email drip campaigns, create sales tasks in your CRM, initiate in-app onboarding processes, or deliver notifications to your team through Slack, ensuring that your engagement efforts are both synchronized and timely. This comprehensive suite of features enables you to adopt a more integrated and effective approach to customer relationship management, ultimately leading to improved results and sustained growth.

What is SAP Marketing Cloud?

Enable clients to take charge of their journey with the powerful features of SAP Marketing Cloud, ensuring that your CRM goals are achieved. Boost your revenue by giving customers the freedom to browse, engage, and make purchases at their convenience. Enhance the productivity of your marketing team by leveraging in-depth insights into customer preferences and needs. Combine experiential and operational data to form a cohesive and detailed understanding of your audience. Eliminate organizational silos to fully capitalize on the wealth of customer information available to you. Gain a more profound comprehension of customer motivations to anticipate their behaviors and choices. Swiftly identify emerging trends and discover niche segments of your customer base to effectively customize your marketing strategies. Foster customer loyalty and build meaningful connections through enhanced insights and greater responsiveness. Utilize real-time business intelligence for quick assessments and confident decision-making across the organization, while simultaneously boosting customer satisfaction and refining your marketing efforts. This approach not only enhances the experiences of your customers but also strategically positions your business for long-term success and resilience in a competitive market. By adopting these practices, you will significantly improve your organization's adaptability and responsiveness to changing customer needs.

Media

Media

Integrations Supported

Salesforce
Zoho CRM
ActiveCampaign
Appcues
Brevo
CELUM
Close
Customer.io
Google Cloud BigQuery
HubSpot Customer Platform
Intercom
Inxmail
Leadfeeder
MSIGHTS
Pipedrive
Python
Retool
SAP Store
Snowflake
Yotpo

Integrations Supported

Salesforce
Zoho CRM
ActiveCampaign
Appcues
Brevo
CELUM
Close
Customer.io
Google Cloud BigQuery
HubSpot Customer Platform
Intercom
Inxmail
Leadfeeder
MSIGHTS
Pipedrive
Python
Retool
SAP Store
Snowflake
Yotpo

API Availability

Has API

API Availability

Has API

Pricing Information

€200 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

journy.io

Date Founded

2019

Company Location

Belgium

Company Website

www.journy.io

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/crm/marketing.html

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
Predictive Analytics
ROI Tracking
Social Media Metrics
Website Analytics

MRM

Activity Planning
Analytics / ROI Tracking
Approval Workflow
Brand Management
Budgeting & Forecasting
Content Management
Digital Asset Management
Expense Management
Marketing Calendar
Strategic Planning

Personalization

A/B Testing
Abandoned Cart Saver
Account Based Marketing
Behavioral Targeting
Campaign Segmentation
Content Analytics
Contextual Targeting
Customer Profiles
Experience Management
Recommendation Engine
Website Personalization

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