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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.

Media

Media

Integrations Supported

ACTIVE Camps
Dynamics 365 Customer Service
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Pipedrive
Salesforce
Sugar Connect
Zendesk
Zoho Bookings

Integrations Supported

ACTIVE Camps
Dynamics 365 Customer Service
HubSpot CRM
HubSpot Customer Platform
Microsoft 365
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams
Pipedrive
Salesforce
Sugar Connect
Zendesk
Zoho Bookings

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99
Free Trial Offered?
Free Version

Pricing Information

$110/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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