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What is klink.cloud?

Klink.cloud is a comprehensive customer engagement platform that enhances service efficiency by unifying various communication methods, such as in-app calls, social media messages, and SMS. Utilizing conversational AI and automated bots, it facilitates seamless interactions while providing virtual numbers globally. This platform is particularly beneficial for contact centers and businesses aiming to elevate their customer experience. In addition to its communication capabilities, Klink.cloud features a powerful CRM system, effective ticket management, and in-depth reporting tools, along with insightful analytics to optimize performance further. By incorporating such diverse functionalities, Klink.cloud empowers organizations to connect with their customers more effectively than ever before.

What is Zendesk Chat?

Implementing live chat software significantly improves customer communication, allowing for instant interaction across web, mobile, and social media channels. In the current market, it is crucial for companies to reach out to customers at their convenience, especially when they seek assistance. Over the past year, there has been a notable surge in the number of customers opting for messaging and live chat tools for their service inquiries. Adding live chat functionality to your website encourages interactions in a way that resonates with customer preferences, which can lead to higher levels of purchasing and brand loyalty. Furthermore, the integration of live chat not only addresses consumer preferences but also enhances overall customer satisfaction and experience. This strategy can profoundly elevate a brand's reputation, contributing to the establishment of enduring relationships with clients. As businesses continue to adapt to evolving communication trends, the importance of live chat in fostering a responsive and customer-centric environment cannot be overstated.

Media

Media

Integrations Supported

Pipedrive
Zendesk
5X
BOSCO
CloudRadial
Dataddo
Enterpret
Geckoboard
Ikigai
Mindsay
Mobinyze
Mozart Data
NetSuite
Rivery
Salesforce
Shift
Stackreaction
Toonimo
Zapier
Zendesk Gather

Integrations Supported

Pipedrive
Zendesk
5X
BOSCO
CloudRadial
Dataddo
Enterpret
Geckoboard
Ikigai
Mindsay
Mobinyze
Mozart Data
NetSuite
Rivery
Salesforce
Shift
Stackreaction
Toonimo
Zapier
Zendesk Gather

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99
Free Trial Offered?
Free Version

Pricing Information

$14.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

K-LINK

Date Founded

2017

Company Location

Singapore

Company Website

www.klink.cloud/

Company Facts

Organization Name

Zendesk

Date Founded

2007

Company Location

United States

Company Website

www.zendesk.com/service/messaging/live-chat-software/

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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