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What is msg2ai?

msg2ai serves as a robust AI messaging platform specifically designed for hotels, vacation rentals, and events, with AI Ambassador functioning as an engaging assistant for both guests and attendees. This advanced software skillfully manages a wide range of common questions and service requests through SMS, WhatsApp, and RCS, offering details on property features, check-in instructions, concierge assistance, event timelines, and relevant updates. Guests have the flexibility to communicate in their preferred language, while staff can supervise interactions and handle requests that require personal attention. Furthermore, the platform integrates effortlessly with property management systems in the hospitality sector, facilitating the automation of communications for guests throughout their stay or event duration. Teams are empowered to tailor messaging workflows according to their specific properties or events, allowing them to effectively respond to frequently asked questions, share critical updates, and route requests to the appropriate personnel. In addition, msg2ai provides a range of tools to optimize communication processes, including specialized products for message tracking and AI-enhanced support for events, which ensures a more cohesive experience for both guests and staff. By adopting this innovative approach, operational efficiencies are significantly improved, leading to a notable increase in guest satisfaction levels and a more organized management process overall. This comprehensive solution not only streamlines communication but also fosters stronger relationships between guests and hospitality providers.

What is Grace?

Initiate your outreach today to connect with guests at the perfect time. Enable them to communicate through their preferred messaging apps, including WhatsApp, Viber, Line, SMS, and Facebook Messenger, to interact with the hotel. Craft a distinctive and personalized communication experience that truly makes an impression. Handle multi-language conversations and various requests seamlessly from a single platform. Grace allows multiple staff members to support guests simultaneously, each using their own devices while remaining fully integrated with the PMS. Critical guest information is easily accessible to the team, ensuring it is updated accurately when needed. By improving your engagement efforts, Grace not only boosts guest satisfaction but also provides essential analytical insights that can enhance service delivery. Your property's main landline is converted into a verified WhatsApp number, assuring guests of reliable communication. This system simplifies interactions, enabling you to keep guests informed, resolve their questions, share visuals, and even assess their emotional responses, thereby nurturing a deeper connection. Ultimately, this forward-thinking communication strategy not only streamlines operational processes but also fosters a welcoming environment that encourages repeat visits from guests, making them feel valued and appreciated. As a result, you position your hotel as a leader in guest relations, setting a new standard for hospitality excellence.

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Integrations Supported

Guesty
Hostaway
Hostfully
Mews
Protel Cloud PMS
apaleo

Integrations Supported

Facebook Messenger
LINE
Viber
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$9.99/month
SMS Starter costs $9.99/month for 250 messages and includes SMS and WhatsApp support. It also includes AI-powered guest responses, broadcast messaging, chat history, analytics, sentiment analysis, and email support. The Expert plan has custom pricing.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Msg2.ai

Date Founded

2020

Company Location

United States

Company Website

www.msg2.ai/

Company Facts

Organization Name

Nevotek

Date Founded

2001

Company Location

United States

Company Website

www.nevotek.com/grace

Categories and Features

Guest Messaging

Not specified

Categories and Features

Guest Messaging

Not specified

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